---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# View maintenance requests

# View maintenance requests in RPA Hub {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
After a scheduled maintenance event card is accepted or rejected on the robot calendar, a maintenance request is created for tracking.

## Before you begin

Ensure that the RPA business user, RPA developer, and RPA support user are in the Managed by Group list of the bot process which is associated to the request. This is applicable with the associated CI is a bot process.

Role required: sn_rpa_fdn.rpa_business_user, sn_rpa_fdn.rpa_support_user, sn_rpa_fdn.rpa_developer, sn_rpa_fdn.rpa_release_manager, or sn_rpa_fdn.rpa_admin

## Procedure

1. Navigate to AllRobotic Process AutomationRPA Hub Workspace.
2. Select the list icon (![List icon.]()).
3. On the Lists tab, under Monitor, select Maintenance Requests.
4. Open a maintenance request to view the details.
**Related concepts**   

* [Scheduled maintenance days in RPA Hub](https://www.servicenow.com/docs/4fCAtEaTD8LwrNhZtbEqcw "Track the scheduled maintenance (SM) days on the robot calendar so that the bot processes can function optimally. If an issue occurs, you can take preventive measures. For example, you can know in advance about the days when the robot or the bot process is unavailable so that you can avoid the number of skipped process jobs.")  
**Related tasks**   

* [Manage scheduled maintenance days in RPA Hub](https://www.servicenow.com/docs/MgZrUhGEnwiO65ORkY~WUQ "Track scheduled maintenance days on the Robot Calendar tab to manage your current and future automations.")

## Maintenance request form in RPA Hub {#ariaid-title2}

Use the Maintenance request form to track the status of the scheduled maintenance (SM) days on the robot calendar. After a scheduled maintenance event card is accepted or rejected on the robot calendar by an RPA release
manager or an admin, then a maintenance request is created for tracking.
{#mr-form-rpa__table_ucf_k2x_2rb__entry__2}

| Field | Description |
|-|-|
| Number | Auto-generated number of the maintenance request. |
| Change request | Associated change request. |
| Planned Start Date | Planned start date and time of the scheduled maintenance. |
| Planned End Date | Planned end date and time of the scheduled maintenance. |
| State | State of the maintenance request: * Pending - An MR is created when you accept the associated SM event card. * In Progress - When the planned start date begins, the MR is executed. The life cycle stage status of the configuration item (robot or bot process) moves to In Maintenance state. * Complete - When the MR completes execution of the configuration item (robot or bot process). When the associated CR is closed, then the life cycle stage status of the Configuration Item (CI) moves to Published state. * Canceled - When an MR is canceled. For more information about canceling an MR, see [Scheduled maintenance days in RPA Hub](https://www.servicenow.com/docs/4fCAtEaTD8LwrNhZtbEqcw "Track the scheduled maintenance (SM) days on the robot calendar so that the bot processes can function optimally. If an issue occurs, you can take preventive measures. For example, you can know in advance about the days when the robot or the bot process is unavailable so that you can avoid the number of skipped process jobs.") and [Manage scheduled maintenance days in RPA Hub](https://www.servicenow.com/docs/MgZrUhGEnwiO65ORkY~WUQ "Track scheduled maintenance days on the Robot Calendar tab to manage your current and future automations."). * Failed - When a CI (robot or bot process) fails due to any issue. When the system tries to update the CI to either in Published or In Maintenance, but unable to update. Then the MR fails. * Rejected - When you reject the associated SM event card. {#mr-form-rpa__ul_q12_r2x_2rb} |
| Configuration Item | Name of the associated bot process or robot. |
| Class | Type of the configuration item. For example, bot process or robot. |
[Table 1. Maintenance request form]

{#mr-form-rpa__table_ucf_k2x_2rb}  
Note:  
Maintenance Request (MR) is unique for Change Request (CR), except for Canceled and Failed states.

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