Create a ServiceNow Remote Instance connection

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Establish a zero copy connection to a remote ServiceNow instance in Zero Copy Connector Hub.

    Before you begin

    Work with your remote instance administrator to complete the following tasks on each remote instance that you want to connect to:

    • Create an OAuth endpoint on the remote instance. For more information, see Create an endpoint for clients to access the instance.
    • Create a user account with read access to the tables that you want to query. This account acts as the service account in the zero copy connection.
    • Obtain the OAuth Client ID and OAuth Client Secret from the OAuth application registry record on the remote instance.

    Role required: df_connection_admin

    Procedure

    1. Navigate to the available primary connectors in Zero Copy Connector Hub in one of the following ways:
      • Navigate to All > Workflow Data Fabric Hub > Available connectors > Primary connectors.
      • Navigate to Admin > Workflow Data Fabric Hub > Available connectors > Primary connectors.
    2. Find the ServiceNow Remote Instance connector and select Connect.
    3. On the form, fill in the fields.
      Table 1. New ServiceNow Remote Instance Connection form
      Field Description
      Name and description
      Connection label Unique name for this connection. This helps in identifying the connection within your system.
      Connection name System-generated name based on the Connection label. This field cannot be modified once the connection is established.
      Short description Description of the connection explaining what it is about.
      Connection attributes
      Connection URL HTTPS URL of the remote ServiceNow instance to establish the connection. For example:

      https://<host>.service-now.com
      Authentication method
      OAuth Client ID Client ID generated by the remote ServiceNow instance for the OAuth application. For example:

      TRINO_CONNECTOR_OAUTH_CLIENT
      OAuth Client Secret Client secret associated with the Client ID for the remote ServiceNow instance OAuth application.
      Username Username of the service account for the remote ServiceNow instance. For example:

      abel.tuter
      Password Password of the service account for the remote ServiceNow instance.
    4. Select Connect.

    Result

    A test connection is made to the external data source, verifying that the connection details are correct and the data source is accessible.

    What to do next

    If the connection succeeds, configure data steward access on the Access Control tab. See Manage access to an established connection using roles.

    If the connection fails, verify the OAuth credentials and service account permissions with your remote instance administrator and try again.