Managing zero copy connections

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Securely connect to an external data source and access external data directly from your instance, without the need to copy or store any data locally.

    Overview of managing zero copy connections

    A zero copy connection provides secure, real-time access to data from outside sources without having to copy data to your local database. The connection admin is responsible for creating and managing zero copy connections as shown in this infographic.

    Figure 1. Creating and managing zero copy connections
    The connection admin selects the connector for a data source, creates a zero copy connection, grants data steward access to the connection, and maintains the connection.

    Types of connectors

    A connection admin with the df_connection_admin role can create connections to available data sources using primary and community connectors.
    Primary connectors
    Primary connectors are developed, made available, and supported by ServiceNow. Primary connectors have been enhanced to improve the performance of Glide queries and list view operations. These improvements allow the majority of queries to be executed at the data source.
    Community connectors
    Community connectors are developed by the open-source community and made available by ServiceNow. These connectors are certified for essential functionality but are not part of the ServiceNow support scope.