Set up Attended Robot

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Establish a connection between the Attended Robot and the ServiceNow RPA Hub instance.

    Watch this video to learn about the configuration of Attended Robot.

    Before you begin

    Install the Attended Robot. For more information, see Install Attended Robot.

    Role required: none

    About this task

    Do this task when you’re setting up the Attended Robot for the first time unless you’re changing the RPA Hub instance.

    If the Attended Robot is launched when the RPA Desktop Design Studio is open in your Windows machine and a new profile is added to the Attended Robot Connection Manager, it does not reflect in the RPA Desktop Design Studio Connection Manager. If a new profile is added to the RPA Desktop Design Studio Connection Manager, the entry that you added in the Attended Robot Connection Manager is overwritten. In such scenarios, restart RPA Desktop Design Studio when a profile is added in the Attended Robot Connection Manager.

    Procedure

    1. From your desktop, double-click the Attended Robot icon (Attended Robot icon.).
    2. In the Connection Manager dialog box, to add a new RPA Hub, select Add New.
      Do this step when you’re setting up the Attended Robot for the first time unless you’re changing the RPA Hub instance.
    3. In the Add ServiceNow Instance Details dialog box, fill in the fields.
      Table 1. ServiceNow Instance Details dialog box
      Field Action
      Name Name of your ServiceNow RPA Hub instance. For example, New Instance
      URL ServiceNow RPA Hub instance URL. For example, https://<instance name>.service-now.com/.
      Mark as default Option to enable this instance as the default instance.

      Clearing this option opens the Connection Manager dialog box each time you double-click the Attended Robot icon.
      Launch in default browser Option to launch the login screen in the default browser.

      The Attended Robot is successfully connected to the instance after you have authenticated using the username and password.
    4. Select Save.
    5. Optional: To add the settings for an internet connection as per your company policies, do the following steps:
      1. In the Connection Manager dialog box, in the Proxy Settings section, fill in the fields.
        Table 2. Connection Manager dialog box
        Field Action
        Server Address Enter the proxy server URL.
        Name Enter your user name.
        Password Enter the password.
        Save Password Option to save the password.
      2. Select Save.
    6. In the Connection Manager dialog box, in the RPA Hub section, select an RPA Hub instance.
    7. In the ServiceNow dialog box, do any of the following actions:
      • To set up the Attended Robot for the first time, select Proceed.
      • To change the RPA Hub instance, select Connect.
    8. Enter your user name and password.
      If you have selected the Launch in default browser option, the login screen appears in the default browser.
    9. Optional: From the Domain list, select a domain.
    10. Select Log in.
    11. In the Connection Manager dialog box, set the permission for the Attended Robot application to connect to your ServiceNow instance and access data.
      • To allow Attended Robot to connect to your ServiceNow instance and access data, select Allow.
      • To prevent Attended Robot from connecting to your ServiceNow instance and accessing data, select Deny. You won't be able to proceed further.

    What to do next

    Run an Attended Robot to execute the attended bot process. For more information, see Run an automation using Attended Robot.