---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI cases

# AI cases {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Investigate and document an incident affecting an AI asset, such as a suspected
security breach, data exposure, or policy violation, using a structured case
record.

An AI case documents an incident that requires investigation, such as a suspected
security breach, a data exposure, or a policy violation involving an AI asset. A case
moves through breach analysis, root cause analysis, and remediation as the
investigation progresses.

## Case lifecycle {#ac-ai-cases__lifecycle}

An AI steward or asset owner reports a case to document an incident, such as a suspected breach, data exposure, or policy violation. AI Control Tower assigns a case analyst, who triages and investigates the incident
to determine whether a breach occurred. The Reporting status field is set automatically based on the regulations associated with the case.

Once the case analyst completes the root cause analysis, the Primary cause and Primary consequence fields populate from that analysis. The case analyst records whether
remediation measures have been taken and documents any preventive measures. The case then moves through a post-case review before closing, or it can be canceled if no further action is needed.

## Where AI cases appear {#ac-ai-cases__where-they-appear}

AI cases appear on the Cases sub-tab of the
Team, Assigned to you,
Unassigned, and Submitted by you
tabs in Activity Center, depending on assignment.