---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI inquiries

# AI inquiries {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Ask a question or request information related to AI governance, such as a
question about a policy, a process, or a specific AI asset.

An AI inquiry is a general request for information or clarification related to AI
governance, such as a question about a policy, a process, or an AI asset. Unlike a
case or an issue, an inquiry doesn't require an investigation or an action plan, only
a documented response.

## Inquiry lifecycle {#ac-ai-inquiries__lifecycle}

An AI steward or asset owner submits an inquiry, and it's triaged and moved into progress by an assignment group or assigned user. If the inquiry requires a decision, it routes to an approver, who approves or
rejects it. The inquiry is closed once the requester has the information they need, or it can be canceled if it's no longer needed.

## Where AI inquiries appear {#ac-ai-inquiries__where-they-appear}

AI inquiries appear on the Inquiries sub-tab of the
Team, Assigned to you,
Unassigned, and Submitted by you
tabs in Activity Center, depending on assignment.