---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Catalog item

# Add a catalog item tool to an AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add a catalog item to an AI agent in AI Agent Studio so that your users can access conversational catalog items.

## Before you begin

Role required: sn_aia.admin

## About this task

Catalog item tools allow AI agents to interact with service catalog items. When adding a catalog item tool, you can configure its execution mode, output display, and processing messages to ensure the tool works effectively within your AI agent's workflow.

## Procedure

1. In the Tools section, select Add tools, then Create new tool, then select Catalog item.
2. Select the catalog item from the Catalog item dropdown.
3. Enter a name for the tool in the Name field.
4. Enter a detailed description of the tool in the Description for this AI agent field.  
   A thorough description helps the AI agent understand what the tool does and when to use it.
5. Select an execution mode under Execution mode.  
   Choose Supervised to require human oversight when the tool executes, or Autonomous to allow the tool to run without human intervention.
6. Toggle Display output to users to control whether the tool's output is shown to users.
7. Select an output widget from the Widget dropdown.  
   Widgets can only be used by assistants built in Premium Chat experiences. Select the widget type that best formats the tool's output for users.
8. Expand the Advanced settings section to configure output transformation and processing messages.
   1. Select an output transformation format from the Output transformation format dropdown.  
      Raw output data usually needs to be transformed into a format that is user-friendly and readable. You can also transform data into smaller formats to reduce the amount of data the AI agent needs to analyze. Transforming data involves tradeoffs between data completeness and latency.

      The available output transformation formats are:
      * None: Output data isn't changed into a different format and users will see raw data.
      * Concise: Output data is changed into the most minimal format for users, with less data for the AI agent to analyze.
      * Verbose: Output data is changed into a summary-like format for users, with slightly less data for the AI agent to analyze.
      * Paraphrase: Output data is changed into a format featuring direct statements for users, with no reduction in data.
      * Custom: Output data is changed into a format you specify (consider data loss and performance issues).
   2. Write processing messages for users under Write processing messages for users.  
      Describe the action that happens while the tool is running in the In-progress message field and the final action when the tool completes in the Completion message field. For example, users can see "Requesting a service" when the tool is in progress and "Requested a service" when the tool is done.

## Result

You have added a catalog item tool to your AI agent with the appropriate execution mode, output settings, and processing messages configured.