--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Add tools and information # Add tools and information to an AI agent {#ariaid-title1} Release version: Australia Updated July 16, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Add tools and information to an AI agent Adding tools and information to an AI agent in ServiceNow enhances the agent's ability to perform specific tasks effectively. Tools equip AI agents with necessary functionalities to meet their objectives, while knowledge graphs provide contextual understanding by mapping relationships between real-world entities. Thoughtful selection and configuration of these tools ensure improved AI agent performance and relevance to your organizational needs. Show full answer Show less ## Key Features * **Tool Integration:** Tools enable AI agents to perform discrete tasks by providing required capabilities. They should be designed to complement each other and align with the AI agent's goals. * **Detailed Tool Descriptions:** Comprehensive descriptions help the AI agent understand each tool's function and optimize its use. * **Output Handling:** Consideration of tool outputs, including transformation strategies, helps manage complex results such as large data sets. * **Knowledge Graphs:** Adding knowledge graphs allows AI agents to understand entity relationships, improving contextual accuracy. For example, linking users to departments and locations can refine approval workflows. * **Supervised Execution Mode:** Tools can be configured to run with human oversight to reduce risks, especially for sensitive or critical actions. This mode enhances security and control during tool execution. * **Data Privacy Considerations:** When using external providers like Google for web search tools, be aware of data processing locations and compliance with organizational data policies. ## Practical Application for ServiceNow Customers ServiceNow customers can enhance AI agent capabilities by carefully selecting and configuring tools with clear descriptions and defined interactions. Incorporating knowledge graphs helps AI agents make smarter decisions based on organizational context. Enabling supervised execution mode is recommended for tools that perform sensitive operations to maintain security and control. Additionally, customers should evaluate data privacy implications when integrating external search providers. Once tools and knowledge graphs are added and configured, customers can save their setup and proceed with the AI agent guided setup process to implement and deploy more effective AI agents tailored to their business needs. Add a tool to an AI agent to enable different functionalities and help your AI agents achieve their objectives. ## Tool overview Tools provide your AI agents with the capabilities necessary to complete their tasks. When adding tools, consider how the AI agent uses them to achieve its objectives and how those tools interact with each other. Providing your AI agents with the appropriate tools help promote the robustness and quality of their performance. Some additional guidelines for adding and creating tools are the following: * Design tools to work together. Your AI agent should solve a specific, discrete task, and the tools should give the AI agent the capabilities necessary to achieve its goal. * Write detailed tool descriptions. Tool descriptions are used by the AI agent to determine a tool's function. Thorough descriptions about what the tools are and how they work give the AI agent the best chance to succeed. * Consider the outputs of tools when creating them. Use the tool description or output transformation strategy fields to describe how to process the tool outputs. For example, if you have a tool that gathers records from many tables, provide the tool with plans for how to handle the large number of records. Note: If you select Google as your web search tool provider, the web search tool leverages [Grounding with Google Search](https://cloud.google.com/vertex-ai/generative-ai/docs/grounding/grounding-with-google-search), offered under a Global Standard deployment. Because grounding isn't [data resident](https://cloud.google.com/vertex-ai/generative-ai/docs/security-controls), Google's global infrastructure routes traffic to a global datacenter for each web search request. This processing may be different than your data processing location chosen for your ServiceNow instance. Consider your organization's data policies before enabling AI agents that use Google web search tools. Once you have added the tools to your AI agent, you can select Save and continue to move to the next step in the guided setup. ## Knowledge graphs In this step, you can also add Knowledge graphs. Knowledge graphs give the AI agent information to understand the relationships between real-world entities to improve its outputs. For example, you could add a Knowledge Graph to an approval AI agent that maps users to their location, company, and department to help the AI agent understand the specific approval process to apply. ## Supervised execution mode for AI agents {#add-tool-aia__section_ugm_tbp_chc} You can minimize the potential negative impact of an AI agent not executing as expected by configuring AI agents' tools to run in supervised mode. Running in supervised mode means that the tools use human oversight when executing actions. You can use the Supervised mode to enhance security for agents with the capability to perform sensitive or critical actions. You can set the supervised execution mode when creating a tool in the AI agent guided setup. For example, choose Supervised as the Execution mode when adding a catalog item tool. For reference, see [Add a catalog item to an AI agent](https://www.servicenow.com/docs/WterIHI3F4gQWz9dktDh1Q "Add a Service Catalog to an AI agent in AI Agent Studio so that your users can access conversational catalog items.").