---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Edit a custom metric (Lux UI)

# Edit a custom metric in AI Admin Center (Lux UI) {#ariaid-title1}

Release version: Brazil  
Updated October 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Update a custom metric's condition logic, map AI assistants to it, and activate or deactivate it.
Important:  
Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.").

The Next Experience
AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/RErxMOqH3NTQhxEry2KgnQ#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.").

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Before you begin

Role required: `ai_engmt_admin`

## About this task

Edit a custom metric to change its condition logic, update which AI assistants are mapped to it, or activate or deactivate it.  
Note:  
This topic describes the AI Admin Center feature based on the Lux user experience (UI). There is no Next Experience UI version of this topic.

## Procedure

1. Navigate to AllAI Admin CenterHome or AdminAI Admin Center. {#ai-admin-center-edit-custom-metric__ai-admin-center-reuse-ph-app-task-navigation-lux}
2. Select Analytics (![Analytics icon.]()) in the side navigation panel.
3. Select the Custom Metric tab.
4. Select the name of the metric that you want to edit.  
   The Edit metric page opens. Figure 1. Edit metric
5. Update the Name, Metric type, or Description as needed.  
   For a system-provided (Out of the box) metric, the metric details and condition logic are read-only. You can still update assistant mapping. System-provided metrics are active by default and
   can't be deactivated.
6. Update the condition logic in the condition builder as needed.  
   Add, remove, or update condition groups, and connect them with AND, OR, or NOT operators. Groups can be nested to form recursive logic. Hover over a column header in the condition builder for a description of that
   field.

   If the metric is active and mapped to one or more AI assistants, your changes apply to deflection calculations going forward after you save. Deflection rates already calculated under the previous condition logic
   aren't recalculated.
7. **Optional:** Select Test against live data to validate your changes before saving.  
   Select a date and an assistant, then select Run test. The results
   show the number of requests that matched the updated criteria for the selected day (matching count), and how many of those requests count as deflected under the updated logic (deflected count).

   Testing is especially useful when the metric is already mapped to one or more assistants,
   so you can confirm your changes produce the expected results before they affect live deflection scoring.
8. In the Assistant mapping section, enable or disable the toggle next to each AI assistant to map or unmap it from this metric.  
   Each assistant can be mapped to one metric at a time. Enabling the toggle for an assistant here replaces any metric that assistant was previously mapped to. Disabling the toggle unmaps the assistant from this
   metric and reassigns it to the system-provided default metric.
9. Select Save.
10. To activate or deactivate the metric, select Activate or Deactivate and confirm.  
    Activate a metric to make it eligible for deflection rate calculations. Deactivate a metric to remove it from scoring. When you deactivate a metric, all assistants mapped to it are remapped to the system-provided
    default metric. System-provided metrics cannot be deactivated.

## Result

The custom metric reflects your updated condition logic and assistant mapping. If you activated the metric, the deflection rate shown on each mapped assistant's Performance view is calculated using this metric.

*[\>]: and then