---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Enable the ServiceNow Otto panel (Lux UI)

# Enable the ServiceNow
Otto panel (Lux UI) {#ariaid-title1}

Release version: Brazil  
Updated October 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the ServiceNow Otto panel to have your AI assistant perform setup, configuration, and administrative tasks more quickly using natural language prompts.
Important:  
Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.").

The Next Experience
AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/RErxMOqH3NTQhxEry2KgnQ#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.").

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Before you begin

Role required: sn_na_center.nac_admin

## About this task

The ServiceNow Otto panel must be enabled for administrators to use the conversational interface in AI Admin Center. When the panel is turned off, a banner appears on the home page notifying you that the conversational experience is unavailable, with a link to the settings page.

For more information on the general capabilities of the ServiceNow Otto panel, see [ServiceNow Otto panel (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-otto-panel "The ServiceNow Otto panel is the conversational interface where you can interact with the AI companion to perform setup, solution building, and question answering tasks.").  
Note:  
This topic describes the AI Admin Center feature based on the Lux user interface (UI). If you're using the Next Experience UI for AI Admin Center, see the Next Experience UI version of this topic.

## Procedure

1. Navigate to AllAI Admin CenterHome or AdminAI Admin Center. {#ai-admin-center-lux-enable-otto-panel__ai-admin-center-reuse-ph-app-task-navigation-lux}
2. Select Settings (![Settings icon.]()) in the side navigation panel.  
   The Settings page opens.
3. Under ServiceNow Otto Experience on the Settings page, select ServiceNow Otto panel.
4. Select Turn on to enable the ServiceNow Otto panel.
5. Select Turn on again to confirm.

## Result

The ServiceNow Otto panel is enabled and available globally using the ServiceNow
Otto icon (![ServiceNow Otto icon.]()). The panel understands where users are in the application and can personalize responses accordingly, streamlining the completion of tasks.
**Related tasks**   

* [Confirm installation of AI Admin Center](https://www.servicenow.com/docs/~REm9I5RDotQYD6TidDHog "Confirm the installation of the AI Admin Center application.")
* [Enable the ServiceNow Otto panel (Next Experience UI)](https://www.servicenow.com/docs/sd66MahWd2GP9Xu1CP4ZGw "Enable the ServiceNow Otto panel to have your AI companion perform setup, configuration, and administrative tasks more quickly using natural language prompts.")

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