--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Plan an instance upgrade # Plan an instance upgrade (Lux UI) {#ariaid-title1} Release version: Brazil Updated October 2, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Run an upgrade readiness pre-check and evaluate the current version against the target version to determine if you're ready to upgrade your instance. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/RErxMOqH3NTQhxEry2KgnQ#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. ## Before you begin You can select the LLM provider that generates the upgrade readiness pre-check results in the settings. For more information, see [Manage model providers](https://www.servicenow.com/docs/hR2eXtMPIcthQ4gj5DQPbg "Edit or customize the model provider for a skill or skill group at the instance level from the list of supported third-party model providers, including the default Now LLM Service. You can also review the model policy set by your organization, and view the change history here."). Role required: sn_na_center.nac_admin ## About this task Before upgrading your ServiceNow instance, run a pre-upgrade scan against a target release to identify how the upgrade will affect your AI plugin configurations and customizations. The scan provides an impact report for your instance highlighting any potential risks from new features, deprecated features, customization issues, compatibility issues, and behavior changes. Use the impact report when planning remediation to help prevent the upgrade from breaking functionality. Each pre-upgrade scan and the resulting impact report reflects the configuration of the instance at that point in time. The system only retains the results of the current scan and the one immediately before it, so you can see what changed between them. Previous impact reports aren't permanently saved. You can download a copy of the impact report to save for reference. Follow these steps to run the upgrade readiness pre-check and review the results. Note: This topic describes the AI Admin Center feature based on the Lux user experience (UI). There is no Next Experience UI version of this topic. ## Procedure 1. Navigate to AllAI Admin CenterHome or AdminAI Admin Center. {#ai-admin-center-plan-upgrade__ai-admin-center-reuse-ph-app-task-navigation-lux} 2. Select AI readiness (![AI readiness icon.]()) in the side navigation panel. The AI Readiness Assessment page opens. When a platform upgrade is available, a notification displays with a Plan Upgrade button. 3. Select Plan upgrade. The Plan upgrade page opens showing the current version. The results of the last-run pre-check display, if applicable. 4. Select a target version for comparison. If your instance is on the latest version, there is no option to select. 5. Select Run upgrade pre-check. The results of the upgrade pre-check display in an Upgrade readiness list showing areas to address before upgrading. Figure 1. Plan upgrade page with pre-check results 6. Select View details for each result in the list. The selected details open in a side panel, grouped by issue type. Each section heading shows the number of findings in the section. Figure 2. Pre-check result side panel The details side panel contains the following sections.{#ai-admin-center-plan-upgrade__table_ubm_vvt_1lc__entry__2} | Section | Description | |-|-| | New features | Displays new capabilities available in the target release. Each new feature shows a description, purpose, use cases, and the impact of the feature. | | Deprecated changes | Displays features removed or marked for removal in the target release. | | Customization issues | Displays customizations at risk of breaking from upgrading the target release. Each customization shows the affected record, table, and the action that will occur upon upgrade: Preserved or Will be updated. Preserved customizations aren't changed or overwritten by the upgrade. Will be updated customizations are overwritten with the current value after the upgrade. Document the setting and reincorporate it as needed after the update. | | Application compatibility | Displays the current and target versions compared to identify changes. | | Behavior changes | Displays existing features that work differently in the target release. Each finding shows the differences between the current and target versions along with the impact of the change. | | Fixed | Displays issues that are resolved in the target version. | [Table 1. Upgrade details sections] {#ai-admin-center-plan-upgrade__table_ubm_vvt_1lc} 1. **Optional:** Use the search and filter options to refine the list. * Type in the search box and select the Search icon (![Search icon.]()) to filter by search criteria. * Select one or more options from the Types filter menu. {#ai-admin-center-plan-upgrade__ul_rl5_zxj_hkc} 2. Select the Expand icon (![Expand icon.]()) for an issue type to view the issue details. 3. Select the Close icon (![Close icon.]()) to close the side panel. {#ai-admin-center-plan-upgrade__substeps_fyg_vxj_hkc} 7. **Optional:** Select Export to download a copy of the upgrade readiness report. The upgrade readiness report downloads as a .csv file. 8. **Optional:** Select Proceed to upgrade in upgrade manager to go to the Upgrade Console to manage your upgrade. For more information, see [Guided upgrade](https://www.servicenow.com/docs/access?context=um-guided-tour&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). ## What to do next Plan remediation steps based on the results of the impact report and prepare your instance for the upgrade to the target release. **Related tasks** * [Run the AI readiness assessment job in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/QpfOw0xQAYhtC_V0p0HWGQ "Run the AI readiness assessment to analyze your instance and evaluate its readiness for AI adoption.") * [Run the AI readiness assessment job in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/KaFv7Aj4stBvjqFvdNYPKQ "Run the AI readiness assessment to analyze your instance and evaluate its readiness for AI adoption.") * [View an AI readiness assessment in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/Iw_KQ_0pQR8Y2jJRnWyDUg "Review the results of readiness assessments run for your instance.") * [View your AI readiness in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/uLXk8DhNieFv9kb6pLIAuw "Review the results of readiness assessments run for your instance.") *[\>]: and then