--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Agent Advisor # AI Agent Advisor {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Agent Advisor The AI Agent Advisor is a ServiceNow application designed to automatically identify automation opportunities within your instance by analyzing real operational data. It assists you in deploying AI agents to implement these automations, streamlining processes and enhancing operational efficiency. Show full answer Show less ## Key Features * **Automation Discovery:** Automatically detects potential areas for AI-driven automation based on your instance's data. * **AI Agent Deployment:** Facilitates the implementation of AI agents to execute identified automation workflows. * **Configurable Access:** Feature availability depends on your ServiceNow product tier and licensing, with some AI models and capabilities subject to regional or regulatory restrictions. * **Learning Resources and Support:** Access to comprehensive documentation, community forums, training courses, and support channels to maximize the value of AI Agent Advisor. ## Important Considerations * **Licensing and Availability:** Certain AI features and model providers may not be available in specific regions, regulated markets, or restricted environments such as FedRAMP or Australia IRAP-Protected data centers. Check current availability as it evolves with new releases. * **AI Limitations and Responsibility:** AI-generated outputs may not always be accurate or appropriate. It is critical to test and validate AI results, exercise human oversight, and avoid relying solely on AI for critical decision-making, especially in sensitive domains like healthcare, finance, and security. * **Data Handling and Privacy:** Data from your instance is transferred securely to centralized ServiceNow environments and potentially third-party cloud providers under strict internal policies. You have control over data collection opt-out options to protect your privacy. ## Practical Benefits for ServiceNow Customers By leveraging AI Agent Advisor, you can efficiently discover and deploy AI automations that enhance productivity and reduce manual effort. Understanding the licensing scope and complying with AI use policies ensures responsible and effective adoption. The availability of extensive support and learning resources empowers your team to maximize AI capabilities safely and confidently within your ServiceNow environment. The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them. ## Get started {#ai-agent-advisor-landing-page__cf-app-landing-get-started} |-|-| | [ExploreLearn about AI Agent Advisor concepts and features.](https://www.servicenow.com/docs/HHoHS3IOIrTshI4y1vR5NQ "AI Agent Advisor automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.") | [Configure![]()Set up AI Agent Advisor to get started.](2y75T1N3g7u4qBdAQW6l~g "Configure settings for AI Agent Advisor.") | | [UseUse AI Agent Advisor to discover and implement AI automations.](https://www.servicenow.com/docs/oAcpX0kpCq91J2ta6Hx6wg "Use AI Agent Advisor to automatically discover automation opportunities in your instance and deploy AI agents to implement the automations.") | [ReferenceGet details about AI Agent Advisor properties and components.](https://www.servicenow.com/docs/hsCDB9WajcYZDC4_FsG~7w "The following topics provide additional information about the features and properties installed with AI Agent Advisor.") | [ ] {#ai-agent-advisor-landing-page__table_sqc_w3w_bhc} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/QCGkmpN33vownhxo8L1ecg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-agent-advisor-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-agent-advisor-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-agent-advisor-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-agent-advisor-landing-page__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#ai-agent-advisor-landing-page__cf-app-landing-get-help} * [Additional resources for AI products and solutions](https://www.servicenow.com/docs/BKeeiz6KsXU5XJoVyGpDhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites."). * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). * Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles. * Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case). {#ai-agent-advisor-landing-page__ul_jkk_gb3_xcc} ## AI limitations {#ai-agent-advisor-landing-page__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-agent-advisor-landing-page__p_kv2_nfg_h1c} ## Data processing {#ai-agent-advisor-landing-page__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-agent-advisor-landing-page__p_lv2_nfg_h1c} ## Data collection {#ai-agent-advisor-landing-page__section_gyl_r5c_mbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/DXIiljicT2y3QrwyNpgJWQ "ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").