--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Agent Advisor # AI Agent Advisor {#ariaid-title1} Release version: Australia Updated July 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Agent Advisor AI Agent Advisor is a ServiceNow application that automatically identifies automation opportunities within your instance using real operational data. It assists you in deploying AI agents to implement these automations, enhancing operational efficiency. Show full answer Show less ## Getting Started and Usage The application guides you through learning its core concepts and features, configuring the advisor for your environment, and using it to discover and implement AI-driven automations tailored to your instance. ## Licensing and Availability Access to AI Agent Advisor features, including generative AI skills, agentic workflows, and AI agents, depends on your ServiceNow license tier. Note that some AI capabilities and model providers may be restricted or unavailable based on your region, data center compliance status (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulatory market constraints. It is important to verify availability for your environment and stay informed about updates in future releases. ## Support and Resources * Access troubleshooting help and AI product resources through ServiceNow Community forums and the Known Error Portal. * Take advantage of real-time courses and self-paced training available at ServiceNow University. * Contact Customer Service and Support for additional assistance. ## AI Limitations and Responsible Use AI Agent Advisor uses AI and machine learning, which may not always generate fully accurate or appropriate outputs. Customers are responsible for testing and validating AI outputs for accuracy and suitability, especially in critical domains like healthcare, finance, legal, or security. Human oversight is essential, and reliance solely on AI-generated outputs for decision-making is discouraged. Users must comply with ServiceNow's AI Acceptable Use Policy. ## Data Processing and Collection The application transfers instance data to centralized ServiceNow environments, potentially across different data center regions or third-party cloud providers such as Microsoft Azure. All data handling aligns with ServiceNow's internal policies and compliance standards. Inputs, outputs, and user edits are collected to improve ServiceNow AI technologies, with customers having the option to opt out of data collection as detailed in the Now Assist documentation. The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them. ## Get started {#ai-agent-advisor-landing-page__cf-app-landing-get-started} |-|-| | [ExploreLearn about AI Agent Advisor concepts and features.](https://www.servicenow.com/docs/CLHslt5ChjSfZk3Nl~ECMA "AI Agent Advisor automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.") | [Configure![]()Set up AI Agent Advisor to get started.](2wplpJd~leBq~FHY8VcLvA "Configure settings for AI Agent Advisor.") | | [UseUse AI Agent Advisor to discover and implement AI automations.](https://www.servicenow.com/docs/Atrf1JibIlrQYFiRaymUNQ "Use AI Agent Advisor to automatically discover automation opportunities in your instance and deploy AI agents to implement the automations.") | [ReferenceGet details about AI Agent Advisor properties and components.](https://www.servicenow.com/docs/zh_EsKQCDTLWDcxpNHTDig "The following topics provide additional information about the features and properties installed with AI Agent Advisor.") | [ ] {#ai-agent-advisor-landing-page__table_sqc_w3w_bhc} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/YQiwIh0UNsqUGKnKcD1BQg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-agent-advisor-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-agent-advisor-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-agent-advisor-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-agent-advisor-landing-page__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#ai-agent-advisor-landing-page__cf-app-landing-get-help} * [Additional resources for AI products and solutions](https://www.servicenow.com/docs/QI0EbyMI88wHJ9SDPTpWhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites."). * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). * Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles. * Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case). {#ai-agent-advisor-landing-page__ul_jkk_gb3_xcc} ## AI limitations {#ai-agent-advisor-landing-page__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-agent-advisor-landing-page__p_kv2_nfg_h1c} ## Data processing {#ai-agent-advisor-landing-page__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-agent-advisor-landing-page__p_lv2_nfg_h1c} ## Data collection {#ai-agent-advisor-landing-page__section_gyl_r5c_mbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/fTKUE2jXFOp1NBRiZWT7NQ "ServiceNow ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").