---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI agents library

# ServiceNow AI agents library {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
All ServiceNow® AI agents are listed. Depending on your license, not all AI agents may appear in your instance.

## Prerequisites and setup {#ai-agent-landing-page__section_apx_t2z_1hc}

To access an AI agent, you must have either the appropriate ServiceNow Otto plugins installed or have access to the appropriate pricing tier. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/QCGkmpN33vownhxo8L1ecg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools.").

## AI agent role filtering {#ai-agent-landing-page__section_vs2_jmn_kjc}

Each AI agent comes with specific user and data access roles by default. These roles vary with the purpose of each AI agent. You can modify these settings as needed on your instance. If an agent is not performing as expected, it
may be due to a roles issue. Either it does not have the appropriate user access, or it does not have the appropriate data access.

AI agents use [role filtering](https://www.servicenow.com/docs/jrLm3q5PQI44YPOvbspQYw "Implement security in AI Agent Studio through access control lists (ACLs), user identities, and role filtering with the access control-based security measures in the agentic system.") to determine which users can access them. If you select Users with specific roles for user access, you must configure the security controls to include these
roles. For the instructions to change the security controls, see [Define access rules for an AI agent](https://www.servicenow.com/docs/R5iUQtazor7~xgPIoPzkSA "Define security controls for an AI agent to determine which users can access it and what permissions they have.").{#ai-agent-landing-page__agentic-ai-req-roles-aia}

In the data access settings, you must also add the necessary roles to enable reading of the tables for the records you want to evaluate for readiness. For example, you can add the itil role to the AI agent's list of approved roles
so that it can access Incident records.

## AI agents as users {#ai-agent-landing-page__section_vs2_jmn_kjcsdfs}

When a Virtual Agent conversation is triggered, any updates or comments in the record's work notes display as the AI agent rather than the user who initiated the conversation.

## Accessing an AI agent {#ai-agent-landing-page__section_x3k_vmz_1hc}

1. Navigate to AllAI Agent StudioCreate and manage.
2. Go to the AI Agents tab.
3. Select the name of an agent.
{#ai-agent-landing-page__ol_y3k_vmz_1hc}

## AI limitations {#ai-agent-landing-page__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-agent-landing-page__p_kv2_nfg_h1c}

## Data processing {#ai-agent-landing-page__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-agent-landing-page__p_lv2_nfg_h1c}
Note:  
We have controls in place to enable/disable the data collection and data processing.

## Data collection {#ai-agent-landing-page__id_hq2_xbr_z3c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-agent-landing-page__p_jv2_nfg_h1c}

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