--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Control Tower (legacy) # AI Control Tower (legacy) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Control Tower (legacy) The AI Control Tower (legacy) is a ServiceNow platform designed to accelerate AI adoption across organizations by connecting various components involved in AI management. It enables customers to manage and track AI systems and assets, configure AI workflows, and utilize AI capabilities effectively. Show full answer Show less ## Key Features * **AI System Management:** Centralized tracking and management of AI systems and assets to streamline AI operations. * **Workflow Configuration:** Tools to configure workflows within AI Control Tower to tailor AI processes to organizational needs. * **Risk and Compliance Management:** AI Risk and Compliance application helps manage AI ethically, mitigate risks, and ensure regulatory compliance. * **Role and Component Reference:** Detailed information about roles, tables, and components supports effective governance and customization. ## Important Considerations for Customers * **Geographic and Regulatory Restrictions:** Availability of AI models, features, and products varies by region and data center certifications (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected). Some AI capabilities are restricted or unavailable in regulated markets or specific environments. * **AI Limitations:** AI outputs may not always be accurate or complete. Customers must test and evaluate AI results carefully, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare or finance. * **Data Processing and Privacy:** Data from customer instances is transferred to centralized ServiceNow environments, potentially in different regions or third-party clouds like Microsoft Azure, under strict ServiceNow policies. Customers can opt out of data collection used to improve AI technologies. ## Practical Impact for ServiceNow Customers ServiceNow customers using AI Control Tower (legacy) can expect a comprehensive environment to manage AI initiatives responsibly and efficiently. They gain tools to oversee AI assets, ensure compliance, and customize workflows while being aware of important regional restrictions and the need for cautious AI use. The platform emphasizes transparency in data handling and provides options to control data sharing, supporting customer governance and compliance requirements. The AI Control Tower is a platform that connects different parts of an organization to speed up the AI adoption. ## Get started {#ai-control-tower-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn how you use AI Control Tower to manage and track all the AI systems, and other AI assets.](https://www.servicenow.com/docs/mc3GSMZEv7IJuxZGzFW83w "Explore and learn about the AI Control Tower and its role in managing the AI asset inventory, overseeing configurations, integrating with other applications, and handling the asset approval workflow.") | [ConfigureConfigure all AI Control Tower workflows](https://www.servicenow.com/docs/AUDk0qw7FCK7~0jYd6yZOw "Configure the AI Control Tower workflow.") | | [UseLearn how to use AI Control Tower.](https://www.servicenow.com/docs/tIN37HN2mnt320IXrMKh6w "Use AI Control Tower for creating governance workflows.") | [ReferenceGet details about components such as roles and tables.](https://www.servicenow.com/docs/yPiqZmESw8dRYjV9akPd0A "Reference topics for AI Control Tower.") | | [Risk and ComplianceAI Risk and compliance application to manage your artificial intelligence (AI) capabilities ethically, mitigate AI risks, and ensure compliance.](https://www.servicenow.com/docs/access?context=ai-risk-and-compliance&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) | | [ ] {#ai-control-tower-landing__table_edz_k2y_pcc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-control-tower-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-control-tower-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-control-tower-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-control-tower-landing__ul_j3b_4vd_wcc} ## AI limitations {#ai-control-tower-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-control-tower-landing__p_kv2_nfg_h1c} ## Data processing {#ai-control-tower-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-control-tower-landing__p_lv2_nfg_h1c} ## Data collection {#ai-control-tower-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-control-tower-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/L~S9YPJKCshgQ_L9X7q~rw "AI experiences on the ServiceNow AI Platform extend your workflows with AI-driven automation. Use generative AI skills, AI agents, and agentic workflows to automate multi-step tasks, surface relevant answers, and support self-service across your organization.").{#ai-control-tower-landing__p_pv2_nfg_h1d} Note: We have controls in place to enable/disable the data collection and data processing.