--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Adoption tab in AI Control Tower # Adoption tab in AI Control Tower {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Adoption tab in AI Control Tower The Adoption tab in the AI Control Tower dashboard provides ServiceNow customers with comprehensive insights into user engagement, feedback, and adoption metrics for AI actions across their organization. It helps track how AI features are being utilized by different users and departments over time, enabling data-driven decisions to optimize AI deployment and user experience. Show full answer Show less ## Key Features * **Total AI Actions:** Displays the total number of AI actions executed within a selected date range (default 30 days), showing trends of increasing or decreasing engagement. * **Average Daily Unique Users Engaging with AI:** Indicates the average number of distinct users triggering AI actions daily, reflecting overall user engagement levels. * **Positive Feedback:** Shows the percentage of positive feedback received from users regarding AI actions, providing an indicator of user satisfaction. * **Daily AI Actions and Users:** Presents daily counts of AI actions executed and unique users engaging with AI, allowing for detailed trend analysis. * **Top 5 AI System Group Distribution:** Visualizes usage trends of the five most frequently used AI action groups, with interactive filtering and comparison capabilities. * **Daily Usage Comparison by Workflow:** Compares AI action usage across different workflows daily, helping identify which workflows drive AI adoption. * **Departments with Highest Usage:** Identifies departments with the greatest AI action usage, aiding in understanding organizational adoption patterns. * **AI Actions Comparison by User Department:** Breaks down AI action types and counts by department, supporting targeted adoption analysis. * **Feedback Details:** Provides detailed metrics on user feedback volume and response percentages related to AI actions. * **Date Range Filter:** Allows customization of the reporting period to analyze AI usage and adoption over any selected timeframe. ## Key Outcomes By utilizing the Adoption tab in AI Control Tower, ServiceNow customers can: * Monitor and assess the scale and trends of AI engagement across their organization. * Identify which AI actions and workflows are most popular and effective. * Understand department-level adoption to focus training and support where needed. * Gauge user satisfaction through feedback metrics to improve AI implementations. * Make informed decisions to drive higher adoption and optimize AI capabilities. Use the Adoption dashboard page to view data about user engagement and feedback, and adoption of every type of AI. The Adoption dashboard page contains two tabs that provide insights on usage and adoption. The Usage tab includes indicators on daily AI actions, daily unique users who have engaged with AI, AI system group distribution, and daily usage comparison by workflow. The Adoption tab tracks the departments with the highest AI usage, comparison of AI actions by user department, and feedback details. Use the date range filter to view usage and adoption indicators for the selected period. The default date range is 30 days. The high-level indicators on the Adoption dashboard page provide an overview of user engagement. Figure 1. Adoption tab in AI Control Tower Total AI actions : This area of the dashboard shows the total number of AI actions in the selected date range. Total AI actions for a selected period can reveal the scale of AI actions executed. The trend line in the visualization shows increased or declining engagement. Figure 2. Total AI actions indicator Average daily unique users engaging with AI : This area of the dashboard shows the average number of daily unique users who engaged with AI in the selected date range. The Average number of daily unique users is an indicator of the level of AI engagement. Figure 3. Average number of unique users per day who triggered AI actions indicator Positive feedback : This area of the dashboard shows the percentage of positive feedback received against executed AI actions. The Positive feedback indicator reveals the level of user satisfaction for executed AI actions. Figure 4. Positive feedback indicator ## Usage indicators {#aict-adoption-tab__section_rtn_ksr_32c} Daily AI actions : This area of the dashboard shows the number of AI actions executed per day in the selected date range. Figure 5. Daily AI actions indicator Daily unique users engaging with AI : This area of the dashboard shows the daily unique users who engaged with AI in the selected date range. Figure 6. Daily unique users engaging with AI indicator Top 5 AI System group distribution : This area of the dashboard shows the usage of the top 5 AI actions in a trend chart. The visualization is interactive. Use the Group by filter to apply predefined breakdowns. Hover over the trend lines to see the number of times that each AI action was used. Selecting one or more items in the legend removes the trend line for those items. You can compare and contrast AI actions usage distribution in a date range to understand in-demand actions. Figure 7. Top 5 AI System group distribution indicator Daily usage comparison by workflow : This area of the dashboard shows the number of AI actions executed per day against each workflow in the selected date range. Hover over a bar to view the count of AI actions executed for a workflow on that day. Figure 8. Daily usage comparison by workflow indicator ## Adoption indicators {#aict-adoption-tab__section_ojf_lsr_32c} Departments with highest usage : This area of the dashboard shows the departments with the highest usage of AI actions in the selected date range. Hover over the horizontal bars to view the count of actions for a particular department. Figure 9. Departments with highest usage indicator AI actions comparison by user department : This area of the dashboard shows the number and type of AI actions executed against each department in the selected date range. Figure 10. AI actions comparison by user department indicator Feedback details : This area of the dashboard shows the numbers and percentage of feedback provided by users of AI actions in the selected date range. Figure 11. Feedback details indicator