---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure

# Configuring AI Gateway {#ariaid-title1}

Release version: Brazil  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Prepare your instance for AI Gateway, bring MCP servers into the inventory and approve them, and choose the settings that apply to your MCP server connections.

## Configuration overview {#ai-gw-configuring__cf-config-parent-checklist}

1. [Activating AI Control Tower](https://www.servicenow.com/docs/oTo~NKiJBtJKKfkr8YzqEw "Govern, secure, and measure the value of your AI assets across the enterprise by activating AI Control Tower.")

   Activate AI Control Tower, which installs the AWH for AI Control Tower plugin (sn_awh_config) that provides AI Gateway. There's no separate plugin to activate. AI Gateway isn't available on instances
   that use domain separation. For information about domain separation in AI Control Tower, see [Domain separation and AI Control Tower](https://www.servicenow.com/docs/68euCR3ut7kY0pFgsjKB4Q "Domain separation is supported for AI Control Tower. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.").
2. [Configure users and roles](https://www.servicenow.com/docs/aEH2GTwD7iF0Uz5S_g4~Lw "Add and manage role to a user group to grant its members the corresponding permissions in AI Control Tower.")

   Give the people who manage AI Gateway the AI Steward \[sn_ai_governance.ai_steward\] role.
3. [MCP server setup](https://www.servicenow.com/docs/OS7UyVVBahnswQii1gnMHQ "Explore the complete MCP server setup process in configuring and introducing MCP servers via AI Gateway.")

   Add the MCP servers that agents use to the inventory. Servers that you add in AI Agent Studio sync to the inventory automatically.
4. [MCP server approval playbook workflow](https://www.servicenow.com/docs/hPa4Wm1KeuynX~H66V~Ixg "After you register and manage an MCP server, the AI steward moves it through the onboarding lifecycle before agents can use it.")

   Move each server to managed and complete the Onboard playbook. Agents can use a server through AI Gateway after the server has been approved.
5. [AI Gateway settings](https://www.servicenow.com/docs/kxVsG8Vjh1qCpgo05ByEtA "Turn MCP server connections on or off, automatically deactivate vulnerable tools and activate new tools, and activate the Data Sensitivity Check.")

   Confirm that AI Gateway is on, choose how tools are activated and deactivated, and activate the Data Sensitivity Check.
6. [Controlling which tools clients can access](https://www.servicenow.com/docs/vdbnwpXstkbsfKFUA2BcLQ "Limit each client to the MCP server tools that it requires by turning on access management for the server and creating client access policies.")

   Optional: Turn on client access control, and then create client access policies and turn on access management, so that each client is authorized to use only specific tools on an MCP server through AI Gateway.
{#ai-gw-configuring__cf-config-parent-tasks-ol}