---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Control traffic

# Controlling MCP server traffic {#ariaid-title1}

Release version: Brazil  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Turn MCP server connections off while you investigate a server, turn them back on when you're done, and review each server's activity.

## Overview of controlling traffic {#ai-gw-controlling-traffic__cf-using-parent-workflow}

When an MCP server needs investigation, turn off its connections through AI Gateway, or turn off AI Gateway for all servers. Agents keep their configuration, so traffic resumes when you turn the connections back on, which can take
a few minutes.

* [Turn AI Gateway connections on or off](https://www.servicenow.com/docs/ikExhFY4VA2bh4RcIc8EXQ "Stop traffic through AI Gateway, for all MCP servers or for one server, while you investigate an issue, and turn it back on when you're done."): stop or restart traffic for all servers or for one server.
* [Monitoring an MCP server](https://www.servicenow.com/docs/pM1XN37i~d4hb1~bbbKTgw "Identify tools on an MCP server that fail often or respond slowly by reviewing request counts, success rates, and latency percentiles for each tool that AI agents call through AI Gateway."): review requests, success rate, and latency for each of a server's tools over the last 30 days, on the record's Monitor tab. The tab shows data only for managed servers.
{#ai-gw-controlling-traffic__ul_ai-gw-controlling-traffic}