--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Gateway # AI Gateway in AI Control Tower {#ariaid-title1} Release version: Brazil Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Route AI agent connections to MCP servers through AI Gateway, so you control which servers and tools agents can reach and what data passes between them. ## Get started {#ai-gw-landing__cf-app-landing-get-started} |-|-|-| | [ExploreLearn how AI Gateway governs, controls, and observes MCP server connections.](https://www.servicenow.com/docs/0dvcdDJsg6ZEQnx6lv5m0Q "Learn how AI Gateway governs connections between AI agents and MCP servers, where you manage it, and how an MCP server is approved for agent traffic.") | [ConfigurePrepare your instance, approve MCP servers, and set the AI Gateway settings that apply to every connection.](https://www.servicenow.com/docs/yVuxmlUNpsLSrFvBQ9QDVw "Prepare your instance for AI Gateway, bring MCP servers into the inventory and approve them, and choose the settings that apply to your MCP server connections.") | [Connect agentsRegister clients and point agents at the AI Gateway MCP server URL.](https://www.servicenow.com/docs/9_0XuwsnFx54Zjo0jce2JQ "Register the clients that can connect to an approved MCP server, and then configure agents to call the server through its AI Gateway MCP server URL.") | | [Govern tools and dataDecide which tools agents can call and help filter sensitive data in MCP traffic.](https://www.servicenow.com/docs/C9CJVJC5Uhu9ioShIQGKfQ "Review scan results for an MCP server's tools, decide which tools agents can call, and choose the tools that the Data Sensitivity Check applies to.") | [Control trafficTurn MCP server connections off and on, and review server activity.](https://www.servicenow.com/docs/7qVWjdLydBnfOiyLwqB4Zw "Turn MCP server connections off while you investigate a server, turn them back on when you're done, and review each server's activity.") | [ReferenceFind roles and system properties for AI Gateway.](https://www.servicenow.com/docs/Y5P9Cke8yp8cTl49DizA3g "Reference topics provide details about the roles and system properties that apply to AI Gateway.") | [ ] {#ai-gw-landing__table_ai-gw-landing} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-gw-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-gw-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-gw-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-gw-landing__ul_j3b_4vd_wcc} AI agents use the Model Context Protocol (MCP) to call tools on MCP servers, for example, to read data, search a knowledge base, or update a record. AI Gateway sits between AI agents and the MCP servers that they call. Agents, whether they run in AI Agent Studio or on an external platform, connect to an AI Gateway MCP server URL instead of to the MCP server directly. AI Gateway is designed to authenticate each client, check each call against your policies, and record the result. Instance-wide controls are on the AI Gateway settings page. Controls for one MCP server are on the AI Gateway tab of that server's record. ## AI limitations {#ai-gw-landing__id_ai_gw_limitations} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-gw-landing__p_kv2_nfg_h1c} ## Data processing {#ai-gw-landing__id_ai_gw_data_processing} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-gw-landing__p_lv2_nfg_h1c} ## Data collection {#ai-gw-landing__id_ai_gw_data_collection} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-gw-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/L~S9YPJKCshgQ_L9X7q~rw "AI experiences on the ServiceNow AI Platform extend your workflows with AI-driven automation. Use generative AI skills, AI agents, and agentic workflows to automate multi-step tasks, surface relevant answers, and support self-service across your organization.").{#ai-gw-landing__p_pv2_nfg_h1d}