---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Turn AI Gateway connections on or off

# Turn AI Gateway connections on or off {#ariaid-title1}

Release version: Brazil  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Stop traffic through AI Gateway, for all MCP servers or for one server, while you investigate an issue, and turn it back on when you're done.

## Before you begin

Role required: sn_ai_governance.ai_steward or admin

## Procedure

1. In AI Control Tower, navigate to SettingsAI Gateway.
2. On the Overview tab, turn connections on or off.
   1. For all MCP servers, use the toggle in the AI Gateway status banner.
   2. For one MCP server, use the server's toggle in the Connected column.
3. In the confirmation dialog, select Pause or Resume.

## Result

When you pause AI Gateway, the banner reads AI Gateway is off, and agents can't call any MCP server through it. When you pause one server, the change applies to every variant of that MCP server, and other servers
continue to run. A variant is one of the connections registered for the same MCP server URL, for example by different users or with different credentials. Changes can take a few minutes to apply. When you resume AI Gateway, each server keeps its own connection status. You don't need to change any agent's configuration.

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