---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Enable AI Experiences

# Enable AI Experiences {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI experiences on the ServiceNow AI Platform® extend your workflows with AI-driven automation. Use generative AI skills, AI agents, and agentic workflows to automate multi-step tasks, surface relevant answers, and support self-service across
your organization.
Implementing AI on the ServiceNow AI Platform follows a natural sequence: assess your readiness and install Now Assist, establish governance policies, choose your language model strategy, prepare your data and search infrastructure, activate generative AI skills, deploy AI agents and agentic workflows, deliver
AI capabilities to your users, measure effectiveness, and drive adoption across your organization.

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#ai-products__servicenow-otto-name-change}

## AI journey {#ai-products__cf-app-landing-ai-journey}

|-|-|-|
| [Get startedAssess your AI readiness, install Now Assist, and build the foundation for AI experiences across your workflows.](https://www.servicenow.com/docs/mr~nGhHjx748U0p60gkbdQ "Prepare your instance for AI by learning about the applications and roles involved, exploring the AI Admin Center, and evaluating your data and configuration readiness.") | [AI governanceEstablish policies, roles, and guardrails for responsible AI deployment with AI Control Tower.](https://www.servicenow.com/docs/8xFF8BZzr4eWTQTqNMqQRg "Define policies, assign roles, and configure guardrails for responsible AI deployment across your organization.") | [Large language modelsChoose your language model strategy and configure the providers that power Now Assist generative AI.](https://www.servicenow.com/docs/upbW9Bya0LAtKwvpFx3PsQ "Large language models (LLMs) power every Now Assist generative AI capability. Understand how LLMs work on the ServiceNow AI Platform, choose model providers, and write effective instructions.") |
| [Manage dataPrepare your data foundation and configure AI Search and Knowledge Graph to power AI-driven results.](https://www.servicenow.com/docs/BdG4Iyoe2ProuyPi7sX6sw "Build the data foundation and search infrastructure that AI capabilities depend on to deliver accurate, relevant results.") | [Generative AIActivate and configure Now Assist generative AI skills to enhance productivity across your workflows.](https://www.servicenow.com/docs/tHKlq54FkdU2RwLiTObdMQ "Activate, configure, and manage the generative AI skills that enhance productivity across your workflows, and build custom skills for your organization's unique requirements.") | [AI agents and agentic workflowsDesign, deploy, and evaluate AI agents and agentic workflows that autonomously complete multi-step tasks.](https://www.servicenow.com/docs/bfOonTqnARlxNLEODzG0Sw "Design, deploy, and evaluate AI agents and agentic workflows that autonomously complete multi-step tasks on the ServiceNow AI Platform.") |
| [AI user experiencesExplore the Now Assist panel, assistants, and mobile experiences through which users interact with AI capabilities.](https://www.servicenow.com/docs/T8V0DUDj~8aXxWRinnaHXA "Deliver AI capabilities to your users with the ServiceNow Otto panel, ServiceNow Otto for Virtual Agent, and on mobile.") | [Analyze AI effectivenessMeasure the performance and adoption of AI capabilities to identify what is working and where to improve.](https://www.servicenow.com/docs/ITjbn~SRrE~zZVXi5RxgdA "Measure the performance and adoption of AI capabilities on your instance to identify what is working and where to improve.") | [Adoption and change managementApply proven change management strategies to help your workforce embrace AI and sustain adoption over time.](https://www.servicenow.com/docs/wBPkYC_zmyL0Je09pWMT0w "Apply proven change management strategies to help your workforce embrace AI capabilities and sustain adoption over time.") |
[ ]

{#ai-products__table_platai_journey}

## Helpful resources {#ai-products__cf-app-landing-get-help}

Additional Now Assist resources
:   [Additional resources for AI products and solutions](https://www.servicenow.com/docs/BKeeiz6KsXU5XJoVyGpDhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.")

Additional implementation information
:   [Best Practices](https://mynow.servicenow.com/now/best-practices/home)

ServiceNow Community
:   [ServiceNow Community](https://community.servicenow.com/community)

ServiceNow Store
:   [ServiceNow Store](http://store.servicenow.com/)

Support
:
    * [Now Support](https://support.servicenow.com/now)
    * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)
    {#ai-products__ul_platai_support}