--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Enable AI experiences # Enable AI experiences {#ariaid-title1} Release version: Australia Updated July 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights. ## Get started {#ai-products__section_wxq_lcm_pvb} Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#ai-products__servicenow-otto-name-change} Choose one of these tiles to get started. |-|-|-| | [ServiceNow AI implementationUnderstand the elements of ServiceNow Otto® and lay the groundwork for a seamless, intelligent experience across your workflows.](https://www.servicenow.com/docs/naFFc3uk~rCIpyPKBHkFZg "Getting ready to implement ServiceNow Otto is more than just installing plugins—it’s about laying the groundwork for a seamless, intelligent experience across your workflows. Whether you're enabling conversational catalogs, automating content generation, or enhancing user interactions, a few key steps will ensure your data is ready, your applications are prepared, and your organization's AI policy is in alignment with your implementation.") | [AI assetsExplore ServiceNow Otto® generative AI skills, AI agents, and agentic workflows.](https://www.servicenow.com/docs/g9ZDK263bqCoPHuhNm6gEQ "The AI experience in the ServiceNow AI Platform includes generative AI skills, AI agents, and AI agentic workflows. These components work alone or in combination to help achieve efficiencies and results on your instance.") | [AI Admin CenterSet up and manage your AI solutions from a single workspace.](https://www.servicenow.com/docs/Aj1nSEUuLzf~~zx0k0jLiQ "Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace.") | | [AI Admin HubUse a personalized generative AI assistant and skills to enhance your work on the ServiceNow AI Platform.](https://www.servicenow.com/docs/fTKUE2jXFOp1NBRiZWT7NQ "ServiceNow ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.") | [AI agents Build and assemble use cases that drive business outcomes.](https://www.servicenow.com/docs/RshCtgpefnbPO35oJg8USg "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | [Large language models (LLMs) Choose the Now LLM Service or supported third-party AI models for skills and agents.](https://www.servicenow.com/docs/jFlI97gqk7ZyLcZUMOhN6A "ServiceNow AI Platform utilises large language models (LLM) for generative AI and agentic AI functionality. You can choose the ServiceNow LLM or supported third-party models. LLMs bring about the Generative AI application capabilities by understanding and generating human language, and processing vast amount of data.") | | [AI Skill KitCreate custom skills and prompts for your ServiceNow Otto® experience.](https://www.servicenow.com/docs/uROZIbBCVhpzE2kM61MJcQ "Use ServiceNow AI Skill Kit to create and publish custom prompts and skills for ServiceNow Otto. Creating custom skills and prompts enables you to have greater flexibility with ServiceNow Otto's generative AI capabilities.") | [AI Control TowerMonitor, manage, and govern AI assets on the ServiceNow AI Platform.](https://www.servicenow.com/docs/m6pDBwlqX3b43m_SnBbhCg "Gain visibility into your organization's AI footprint, manage the lifecycle of AI investments, govern risk and compliance, and measure the business impact of AI with AI Control Tower.") | [Knowledge GraphMap entities and their relationships and add context and meaning to your data to enable intelligent search, insights, and AI-driven experiences.](https://www.servicenow.com/docs/p9laDGoP006vQJxrhhjEjg "The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of ServiceNow Otto for Virtual Agent, AI agents, and generative AI skills.") | | [MCP Server Console Use Model Context Protocol (MCP) servers to allow AI applications to access data and perform actions on a ServiceNow instance.](https://www.servicenow.com/docs/KStkJPgc4OVf5quZLsil6A "MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform functionality into any external MCP client and employee experience over the Model Context Protocol.") | [AI Readiness Evaluation Assess processes, evaluate data readiness, and get actionable insights to help adopt ServiceNow Otto® quickly.](https://www.servicenow.com/docs/BkdAg3f7CtFEy0aUsr~AYA "The AI Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, and five other jobs.") | [AI Data Kit Add datasets to a data catalog.](https://www.servicenow.com/docs/p7tXd5m0zbv5VR06AUARQw "Use ServiceNowAI Data Kit to add datasets to a data catalog. The curated data works with AI Skill Kit to enable AI skill development and evaluation.") | | [Natural Language Query Get data from your instance using plain language requests with this service on the ServiceNow AI Platform.](https://www.servicenow.com/docs/BVeTINXUyBmRwUB2JlqrBg "Natural Language Query (NLQ) enables you to query the data in your instance by entering plain language requests into the user interface.") | [Task Intelligence Create ML solutions with this AI tool, and track their impact on your business demands and outcomes.](https://www.servicenow.com/docs/eZTtM49Pya8DjQVyUgM6Ng "Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes.") | [AI Desktop Actions Design, configure, and manage desktop actions that automate repetitive tasks in your desktop environment.](https://www.servicenow.com/docs/ze1orLBqZecKstM3vXeWIA "ServiceNow AI Desktop Actions enables you to design, configure, and manage desktop actions that automate repetitive tasks in your desktop and web environment. AI agents can autonomously and semi-autonomously process instructions, generate execution plans, and run desktop actions across legacy systems, thick client applications, and web applications without APIs.") | | [Content Understanding Use generative AI to analyze and extract information from documents.](https://www.servicenow.com/docs/COoNk7hjyehTIRXLNTLweg "With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.") | [Additional Resources Upgrade your AI experience to the next level](https://www.servicenow.com/docs/QI0EbyMI88wHJ9SDPTpWhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") | [ServiceNow AI Lens Use generative AI to scan, extract, comprehend, and synthesize data and take actions to optimize your workflows.](https://www.servicenow.com/docs/cLEDdGgksaXaG3ykDr7X6A "With ServiceNow AI Lens, which is a ServiceNow AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.") | [ ] {#ai-products__table_kqk_ttx_r5b}