--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Autonomous Workforce # Autonomous Workforce {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Autonomous Workforce Autonomous Workforce in the Brazil release empowers your organization with AI specialists designed to autonomously manage high-volume, routine tasks end to end. This capability frees your human teams to concentrate on complex, uniquely human challenges. These AI specialists are pre-trained to augment entire roles rather than just isolated business processes, enabling seamless task execution without iterative prompt refinement. Show full answer Show less Access to Autonomous Workforce is managed through your account manager, and the solution supports onboarding, configuration, task assignment, and performance monitoring of AI specialists, helping you automate business processes effectively. ## Key Features * **Pre-trained Agentic AI Specialists:** Equipped to handle complete job roles with minimal setup. * **Configuration Flexibility:** Customize basic details, profiles, and tasks for AI specialists to align with your operational needs. * **Performance Monitoring:** Onboard, preview, and track AI specialists' task completion and effectiveness. * **Role Augmentation:** AI specialists enhance entire roles rather than focusing on individual tasks. * **Data Handling and Privacy:** Data from your instance may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, managed under strict compliance policies. ## Important Considerations * Availability of AI models and features varies by region, data center environment, and regulatory market status. Some capabilities might be restricted in FedRAMP, NSC DOD IL5, Australia IRAP-Protected, or self-hosted environments. * AI outputs may not always be accurate or complete. Customers are responsible for evaluating AI-generated results carefully, applying human oversight, and avoiding sole reliance on AI for critical decisions, particularly in sensitive domains such as healthcare, finance, legal, employment, security, and infrastructure. * Compliance with ServiceNow's AI Acceptable Use Policy is required. * Customers can opt out of data collection used for improving ServiceNow AI technologies at any time. ## Next Steps and Resources To begin leveraging Autonomous Workforce, contact your ServiceNow account manager for access. Utilize ServiceNow's Community, Developer resources, Support channels, and Known Error Portal for additional guidance and troubleshooting. AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve. Learn more about AI specialists in your Autonomous Workforce, their benefits and features, and their role in your organization. Contact your account manager for information about accessing this product. ## Get started {#ai-workforce__cf-app-landing-get-started} |-|-| | [ExploreDiscover AI specialists and their potential for automating your business processes.](https://www.servicenow.com/docs/Vz4TuSiBp4KuN_FUjCkepQ "Learn more about Autonomous Workforce and review the benefits AI specialists can provide for different users in your organization.") | [ConfigureConfigure the basic details, profiles, and tasks of an AI specialist.](https://www.servicenow.com/docs/8it2PUgCnEy7g1cqqZ4Ccw "Configure the name, profile icon, capabilities, assignment groups, tasks, and language proficiencies of AI specialists in AI Agent Studio.") | | [UseOnboard, preview, and monitor the performance of AI specialists as they accomplish tasks.](https://www.servicenow.com/docs/w5YdFHeCF32fgDo0sn1P3A "AI specialists are autonomous, hierarchical AI agents designed to serve as team members who can accomplish complex tasks. Onboard AI specialists to your team to use AI for role-based automation.") | [ReferenceReview roles associated with AI specialists.](https://www.servicenow.com/docs/y~frr1l_MdUldEeyWoJPkQ#ai-workforce-reference "Reference for Autonomous Workforce provides additional information about the roles associated with AI specialists.") | [ ] {#ai-workforce__table_yrs_myn_whc} Autonomous Workforce consists of your AI specialists that augment entire roles, not just individual business processes. As pre-trained, agentic AI, they arrive equipped with the capabilities and tasks enabled to handle jobs without needing to iterate on prompts. Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-workforce__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-workforce__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-workforce__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-workforce__ul_j3b_4vd_wcc} ## AI limitations {#ai-workforce__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-workforce__p_kv2_nfg_h1c} ## Data processing {#ai-workforce__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-workforce__p_lv2_nfg_h1c} ## Data collection {#ai-workforce__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-workforce__p_jv2_nfg_h1c} ## Helpful resources {#ai-workforce__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://community.servicenow.com/community) Developer : [developer.servicenow.com](https://developer.servicenow.com/) ServiceNow : ServiceNow Store : Support : * * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#ai-workforce__ul_hzv_5pq_xcc}