--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Autonomous Workforce # Autonomous Workforce {#ariaid-title1} Release version: Australia Updated August 20, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve. Learn more about AI specialists in your Autonomous Workforce, their benefits and features, and their role in your organization. Contact your account manager for information about accessing this product. ## Get started {#ai-workforce__cf-app-landing-get-started} |-|-| | [ExploreDiscover AI specialists and their potential for automating your business processes.](https://www.servicenow.com/docs/ZWQvynAZx2aVMWd3eMf7gQ "Learn more about Autonomous Workforce and review the benefits AI specialists can provide for different users in your organization.") | [ConfigureConfigure the basic details, profiles, and tasks of an AI specialist.](https://www.servicenow.com/docs/c4OjTikUqI5sWpnDLjt8mQ "Configure the name, profile icon, capabilities, assignment groups, tasks, and language proficiencies of AI specialists in AI Agent Studio.") | | [UseOnboard, preview, and monitor the performance of AI specialists as they accomplish tasks.](https://www.servicenow.com/docs/c2W_SxQB~ixL02j7zFz8DA "AI specialists are autonomous, hierarchical AI agents designed to serve as team members who can accomplish complex tasks. Onboard AI specialists to your team to use AI for role-based automation.") | [ReferenceReview roles associated with AI specialists.](https://www.servicenow.com/docs/QMyZOkvEaWHBZNSEHHjLrw#ai-workforce-reference "Reference for Autonomous Workforce provides additional information about the roles associated with AI specialists.") | [ ] {#ai-workforce__table_yrs_myn_whc} Autonomous Workforce consists of your AI specialists that augment entire roles, not just individual business processes. As pre-trained, agentic AI, they arrive equipped with the capabilities and tasks enabled to handle jobs without needing to iterate on prompts. Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-workforce__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-workforce__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-workforce__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-workforce__ul_j3b_4vd_wcc} ## AI limitations {#ai-workforce__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-workforce__p_kv2_nfg_h1c} ## Data processing {#ai-workforce__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-workforce__p_lv2_nfg_h1c} ## Data collection {#ai-workforce__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-workforce__p_jv2_nfg_h1c} ## Helpful resources {#ai-workforce__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://community.servicenow.com/community) Developer : [developer.servicenow.com](https://developer.servicenow.com/) ServiceNow : ServiceNow Store : Support : * * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#ai-workforce__ul_hzv_5pq_xcc}