---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Change the data overflow processing setting

# Change the data overflow processing setting {#ariaid-title1}

Release version: Brazil  
Updated November 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Keep all ServiceNow Otto traffic in ServiceNow datacenters by opting out of data overflow processing, or opt back in to restore bursting to Microsoft Azure during traffic spikes.

## Before you begin

Role required: sn_ai_governance.ai_steward or admin

## About this task

Data overflow processing is active by default. Opting out keeps all traffic in ServiceNow datacenters but can cause processing delays or capacity overflow errors during high-traffic periods. You can opt back in at any time.

If multi-instance management is configured, change this setting on the production instance, because it's read-only on sub-prod instances.

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsServiceNow AI.
2. Select the Data controls tab.
3. Change the data overflow processing setting for your situation.

   | Scenario | Steps |
   | Keep all traffic in ServiceNow datacenters | 1. On the Data overflow processing card, select Opt out. 2. In the confirmation dialog box, select Opt out. |
   | Restore bursting to Microsoft Azure | On the Data overflow processing card, select Opt in. |
   |-|-|

{#aict-configure-data-overflow__steps_overflow}

## Result

The Data overflow processing card shows Inactive after you opt out, or Active after you opt back in.

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