---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Deactivate a trace connection

# Deactivate a trace connection {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Stop trace collection for an established connection without deleting it, so you can
reactivate it later.

## Before you begin

Role required: sn_ai_governance.ai_steward

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsIntegrationsTraces.
2. On the Established sub-tab, select the connection you want to deactivate.
3. Deactivate the connection using one of the following methods.

   | Method | Steps |
   | Actions menu | 1. Select ActionsDeactivate. 2. In the confirmation dialog, select Deactivate. |
   | Edit form | 1. Select ActionsEdit. 2. Clear the Active option. 3. Select Save. |
   |-|-|

   {#aict-deactivate-trace-connection__choicetable-deactivate}

## Result

The connection remains on the Established sub-tab with a State of Inactive. Trace collection stops and no further observability metrics are generated from this
connection until it is reactivated.

## What to do next

Reactivate the connection by editing the connection and select the Active option.

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