--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Control Tower # AI Control Tower {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Control Tower AI Control Tower provides ServiceNow customers with comprehensive visibility and management capabilities for their organization's AI assets and investments. It enables governance of risk, compliance, security, and privacy while allowing measurement of AI's business impact. This application supports strategic AI planning and operational oversight through a centralized interface. Show full answer Show less ## Key Features * **AI Strategy Planning:** Define strategic priorities, set goals, and track AI-related initiatives to align AI efforts with organizational objectives. * **AI Asset Discovery and Management:** Build and maintain an inventory of AI assets, facilitating detailed management of individual AI components. * **Governance:** Manage AI risk, compliance, security, and privacy across your AI portfolio to ensure responsible use and adherence to policies. * **Monitoring:** Evaluate AI quality and safety via automated scoring and trend analysis to identify performance and risk issues proactively. * **Impact Measurement:** Track AI adoption, value, and user engagement to quantify business outcomes. * **Action Tracking:** Use the Activity Center to address governance tasks and AI-generated recommendations efficiently. * **Reference Resources:** Access detailed information on roles, data models, and configuration elements to support administration. ## Important Considerations * Model provider availability varies by region and deployment type; some AI features are restricted or unavailable in certain countries, regulated markets, or data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected). * AI Control Tower relies on AI and machine learning technologies that may produce incomplete or inaccurate results. It is essential to employ human oversight and validate outputs before relying on them for critical decisions, particularly in sensitive domains like healthcare, finance, or security. * Data processed by AI Control Tower may be transferred to centralized ServiceNow environments or third-party cloud providers such as Microsoft Azure, following strict internal policies for data handling and compliance. * ServiceNow collects inputs and outputs from this application to improve AI technologies, but customers may opt out of data collection at any time. ## What Customers Can Expect By implementing AI Control Tower, organizations gain a structured approach to managing their AI initiatives with enhanced governance, risk control, and performance measurement. Customers should plan for regional availability constraints, ensure proper testing and validation of AI outputs, and understand data processing implications. This tool supports informed decision-making and helps maximize the value derived from AI investments within ServiceNow environments. Gain visibility into your organization's AI footprint, manage the lifecycle of AI investments, govern risk and compliance, and measure the business impact of AI with AI Control Tower. Watch this short video to learn more about the AI Control Tower application. ## Get started {#aict-landing__cf-app-landing-get-started} |-|-|-| | [ExploreLearn what AI Control Tower can do for your organization and how it supports your AI governance strategy.](https://www.servicenow.com/docs/mt0fcnKHCwBTt40JaZP~~w "Learn how AI Control Tower provides centralized visibility and governance across your organization's AI portfolio, connecting strategic planning, asset discovery, monitoring, compliance, and value measurement in a single workspace.") | [ConfigureSet up AI Control Tower for your organization.](https://www.servicenow.com/docs/irQqBqi3QHhEjiDtkns0qw "Set up AI Control Tower so your organization can begin managing AI assets, enforcing governance policies, and tracking AI value.") | [Plan your AI strategyDefine strategic priorities, set goals, and track AI-related planning items.](https://www.servicenow.com/docs/9wUxObkYsx5cBbJdKEFLTw "Define AI strategic priorities, set measurable goals, and track planning items and costs to align your AI investments with organizational objectives.") | | [Discover and manage AI assetsBuild and manage your inventory and work with individual AI assets.](https://www.servicenow.com/docs/aOKN_md6jHiudYMMpH2Gjg "Get a complete picture of every AI system in your organization by building and maintaining a comprehensive AI asset inventory.") | [Govern AI assetsManage AI risk, compliance, security, and privacy across your portfolio.](https://www.servicenow.com/docs/X2SIbcVw1NvAkxbmsf6yNA "Govern AI assets across the life cycle with integrated risk, compliance, security, and privacy oversight in AI Control Tower.") | [Monitor AI assetsEvaluate AI quality and safety with automated scoring and trend analysis.](https://www.servicenow.com/docs/E9jvl5fXD3YmpDVIgkXV1w "Evaluate the quality and safety of AI interactions across your portfolio using automated scoring, configurable metrics, and trend analysis for both ServiceNow and external AI systems.") | | [Measure AI impactTrack the value, adoption, and engagement of AI across your organization.](https://www.servicenow.com/docs/wHWwykPfg2ZNTj_Dvg6B8g "Measure quantifies the productivity value delivered by your AI systems and tracks their costs. It also reports the net return on AI, enabling you to determine where to scale, fund, or retire AI.") | [Address action items Track and resolve the governance work and AI-generated recommendations waiting for you in Activity Center.](https://www.servicenow.com/docs/~l9G4nSJGo5HNtBkMn8KUg "Track and act on the governance work and AI-generated recommendations that AI Control Tower surfaces for you in Activity Center.") | [ReferenceLook up roles, tables, data model attributes, and form field details.](https://www.servicenow.com/docs/gFMV14fdrt1PnNSGMfr_Mw "Reference topics provide additional information about the roles, tables, data model attributes, and form fields used to configure and administer AI Control Tower.") | [ ] {#aict-landing__table_get_started} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#aict-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#aict-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#aict-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#aict-landing__ul_j3b_4vd_wcc} ## AI limitations {#aict-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#aict-landing__p_kv2_nfg_h1c} ## Data processing {#aict-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#aict-landing__p_lv2_nfg_h1c} Note: We have controls in place to enable/disable the data collection and data processing. ## Data collection {#aict-landing__id_hq2_xbr_z3c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#aict-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/L~S9YPJKCshgQ_L9X7q~rw "AI experiences on the ServiceNow AI Platform extend your workflows with AI-driven automation. Use generative AI skills, AI agents, and agentic workflows to automate multi-step tasks, surface relevant answers, and support self-service across your organization.").{#aict-landing__p_pv2_nfg_h1d}