Artifact creation agent AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • Assists in creating and viewing artifacts such as problem records, knowledge base articles, and playbooks for an automation opportunity. The agent checks for an automation opportunity number and invokes the artifact creation topic tool to generate the required artifacts.

    Workflow

    The agent creates automation opportunity artifacts by invoking the artifact creation topic tool with the appropriate context.
    1. Check whether an automation opportunity number is available and, if found, assign it to the artifact creation tool as input context.
    2. Invoke the artifact creation topic tool to generate the required artifacts, using optional parameters for the detail page URL and continuation options.
    3. Exit the workflow after artifact creation is complete.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Conversational topic (Virtual Agent)
    artifact creation topic
    Agent roles (ACLs) sn_itom_leap.leap_genai_worker
    Data access roles sn_itom_leap.artifact_creator_agent
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows LEAP agent

    Learn more about Learning Enhanced Automation Platform (LEAP) at Learning Enhanced Automation Platform (LEAP).