---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Attachment Summarization

# Attachment Summarization {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The attachment summarization skill summarizes a record's attachments alongside the record summary, so agents can review key content without opening each file.

With the Attachment Summarization skill, agents can view a concise summary of each attachment alongside the record summary. The skill is available in the ServiceNow Otto for IT Service Management (ITSM) and HR Service Delivery workspaces.{#attachment-summarization__attachment-summarization-para-1}

## Uses of the Attachment Summarization skill {#attachment-summarization__attachment-summarization-uses}

* Triage records that contain one or more attachments.
* Highlight key points of an attachment alongside the record summary.
* Reduce the time agents spend reviewing attachments to find relevant context.
{#attachment-summarization__ul_w5y_p51_ckc}

## Key capabilities and features {#attachment-summarization__attachment-summarization-capabilities}

* Supported file types: Processes common file formats such as PDFs, DOCX, TXT, XLSX, CSV, PPTX, JPEG, and PNG.
* Automated triage: When configured, it triggers automatically as soon as a file is uploaded, appending the summary directly to the incident's work notes or activity stream.
* Knowledge Builder: Can analyze attachment content to suggest relevant knowledge articles or extract resolution steps.
**Related reference**   

* [Configure Attachment Summarization skill](https://www.servicenow.com/docs/ng7GV1Wd82QYg5CNdjDh7A "Configuring Attachment Summarization skill to automate key information extraction from documents.")