---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

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---

# Automation modes

# Automation modes {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Automation modes in the Information Extraction skill determine whether predictions are accepted automatically or routed to a human agent for review before a document task completes.

The Extract information from documents skill (Information Extraction skill) generates predictions for every field, table, and question configured in a use case, regardless of automation mode. The subsequent steps depend on whether
the use case is set for full automation.
{#automation-modes__automation-mode-comparison__entry__3}

| Automation mode | Description | Suitability |
|-|-|-|
| Full automation | Predictions are accepted directly with no review. This mode eliminates the need for manual review by relying entirely on automated predictions. The document task is completed immediately and the integrated workflow continues. Note: If any essential fields lack a prediction, you have an option to halt the extraction process. This functionality enables a Human-in-the-Loop (HITL) review to start when crucial predictions are absent, ensuring accuracy and reliability in the data extraction process. | Use this mode when prediction accuracy is consistently high and the risk of errors is low. |
| Agent review | The document task is forwarded to a human agent, who validates or corrects the predicted values. The task is completed, and the integrated workflow continues, only after the agent's review. | Use this mode when errors could lead to significant costs, or when prediction reliability has not yet been established. |
[Table 1. Automation mode comparison]

{#automation-modes__automation-mode-comparison}
**Related concepts**   

* [Predictions in Information Extraction skill](https://www.servicenow.com/docs/crc~sxnEkjSivh8db36lrw "A prediction is the value that the Information Extraction skill infers for each field, table, or question in a use case. Predictions drive automation decisions and can be applied automatically or reviewed by a person, depending on the use case configuration.")  
**Related tasks**   

* [Turn on full automation mode](https://www.servicenow.com/docs/YCjIi0e9YAUFpkx2DVxgmQ "Turn on Full automation mode to automatically complete and submit document tasks without an agent review. Full automation mode is turned off by default in document extraction use cases.")