---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Telecommunications Customer 360 AI agents

# Telecommunications Customer 360 AI agents {#ariaid-title1}

Release version: Brazil  
Updated October 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following agents are available for Telecommunications Customer 360.
* **[Telecom Smart Actions Agent AI agent](https://www.servicenow.com/docs/jVdXHwLNPLu16yfANdmsbQ)**   
  The agent gathers telecom customer context from an account or consumer record and runs a pre-diagnostic sweep across product inventory and five service health checks: duplicate cases, open incidents, work orders, alerts, and outstanding billing. It then produces a support summary and answers follow-up questions.