CMDB principal class manager AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • Performs actions related to principal configuration item (CI) classes

    Workflow

    The agent helps users complete tasks related to CMDB principal class manager.
    1. Check the CMDB governance access level for the current user.
    2. If you have done it before, skip to step 3.
    3. List all existing and potential principal CI classes.
    4. If the user does not have permission to mark principal classes, skip to step 7.
    5. Ask the user whether they want to mark a suggested CI class or unmark a current CI class from the list as principal.
    6. If the user specifies a class, mark or unmark the selected CI class as principal.
    7. Ask the user if they are done reviewing, or if they want to see details about a specific CI class.
    8. If the user has write access, inform the user that they have completed the step of managing principal CI classes.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Get CMDB governance access level
    Get similar CI Classes
    Identify principal classes
    Mark CI class as principal
    Unmark CI class as principal
    Agent roles (ACLs) snc_internal, sn_cmdb_admin
    Data access roles sn_cmdb_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    CMDB Data Governance

    Learn more about Configuration Management Database (CMDB) at Configuration Management Database (CMDB).