---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configuration item summarization AI agent

# Configuration item summarization AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Summarizes a configuration item (CI) identified by its sys_id, using the CI summarization skill.

## Workflow {#cmdb-configuration-item-summarization-ai-agent__zsmdlwierhjt}

This agent summarizes the data of a single configuration item. For more information about the summarization capability, see [View CI information with the ServiceNow Otto CI summarization skill](https://www.servicenow.com/docs/access?context=na-cmdb-agent-ci-summarizer&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).

Prerequisite: The CI summarization skill is enabled.  
1. Collect the sys_id from the administrator or orchestrator.
2. If the sys_id does not exist, inform the user that there is not enough required information.
{#cmdb-configuration-item-summarization-ai-agent__ol_hcp_qwx_njc}  
{#cmdb-configuration-item-summarization-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Script :   Summarize a CI |
| Allowed user roles The specific user roles that can access this AI agent. | sn_cmdb_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_cmdb_user |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

Learn more about Configuration Management Database (CMDB) at [Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=c_ITILConfigurationManagement&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).