Configure Attachment Summarization skill
Configuring Attachment Summarization skill to automate key information extraction from documents.
Attachment Summarization is an AI-powered skill available through IT Service Management and ServiceNow Otto for HR Service Delivery (HRSD). It automatically reads and summarizes the content of uploaded documents, extracting key information in near real-time and significantly reducing manual triage time for agents.
For more information, see Customize a Now Assist for IT Service Management (ITSM) Incident Summarization skill or Configure attachment summary.