---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Attachment Summarization skill

# Configure Attachment Summarization skill {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configuring Attachment Summarization skill to automate key information extraction from documents.
Attachment Summarization is an AI-powered skill available through IT Service Management and ServiceNow Otto for HR Service Delivery (HRSD). It automatically reads and summarizes the content of uploaded documents, extracting key information in near real-time and significantly reducing manual triage time for agents.

For more information, see [Customize a ServiceNow Otto for IT Service Management (ITSM) Incident Summarization skill](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-record-summ-skill&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) or [Configure attachment summary](https://www.servicenow.com/docs/access?context=configue-attachment-summary&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US).
**Related concepts**   

* [Attachment Summarization](https://www.servicenow.com/docs/4lz4gzviEoT1TyzWvaWHHQ "The attachment summarization skill summarizes a record's attachments alongside the record summary, so agents can review key content without opening each file.")