---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure Now Assist data overflow processing

# Configure Now Assist data overflow processing {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure where Now Assist data is processed during periods of high traffic.

## Before you begin

Role required: sn_generative_ai.data_steward

## About this task

By default, Now Assist data is handled in ServiceNow datacenters. During periods of high network traffic, data can be "burst" to Microsoft Azure datacenters to help keep consistent load times and avoid capacity overflow errors. Users with the data steward role can opt out of or into this behavior from the Now Assist Admin console.

## Procedure

1. Navigate to AllNow Assist AdminSettings.
2. In the navigation pane, go to Data sharing and processingNow overflow processing.
3. Select either Opt out or Opt in.  
   Instances are opted in by default. You can change this setting at any time.

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