--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Overview tab in AI Admin Hub # Overview tab in AI Admin Hub {#ariaid-title1} Release version: Brazil Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Overview tab in AI Admin Hub The Overview tab in the AI Admin Hub console offers a centralized view of available AI plugins and skills, showing which are installed and their activation status. It helps ServiceNow customers quickly understand what AI capabilities are accessible and monitor their usage and performance. Show full answer Show less ## Using the AI Admin Hub To effectively utilize the AI Admin Hub, follow these five key steps: * **Install plugins:** Review and install AI plugins relevant to your business from the Plugins page under the Settings tab. Each plugin includes AI skills ready for activation. * **Optional - Enable ServiceNow Otto panel:** Activate the Otto panel via the AI Experiences tab to access skills in a dedicated interface. Skills also appear in the Core UI and Workspaces without this step. * **Activate skills:** On the AI Skills tab, explore and activate individual AI skills that align with your use cases. Configuration may be required, such as setting inputs and triggers. Skills can be displayed in-product or in the Otto panel. * **Review account settings:** Use the Settings tab to configure language support (if Dynamic Translation is enabled), check plugin availability, and manage data sharing settings. * **Monitor performance:** The Overview page provides metrics on plugin and skill statuses, performance, and any issues needing attention, helping you maintain optimal AI functionality. ## Additional Resources The AI Admin Hub includes a checklist to guide the implementation of ServiceNow Otto. Customers are encouraged to explore related resources such as activating AI skills, understanding the Otto panel, and analyzing AI usage to maximize benefits. The Overview tab of the AI Admin Hub console provides information about available AI plugins and skills at a glance. Learn what skills are in use and what skills you can activate. ## AI Admin Hub overview tab {#configuring-now-assist__section_zzd_qqv_jyb} Begin your exploration of AI plugins and skills in the Overview tab of AI Admin Hub console. The widgets on this tab provide metrics on how many available plugins are installed and the activation states of skills. The following example shows the AI Admin Hub Overview page. Figure 1. AI Admin Hub Overview page ## AI Admin Hub workflow {#configuring-now-assist__section_a12_qqv_jyb} Take five steps to begin using the AI Admin Hub console. 1. Install plugins. : On the Plugins page of the Settings tab, you can review the available plugins and install the ones that are relevant to your business needs. Each plugin contains AI skills that you can activate. The following image shows the Available for you tab of Plugins. : Figure 2. AI Admin Hub \> Settings \> Plugins \> Available for you 2. (Optional) Turn on the ServiceNow Otto panel. : You can activate the ServiceNow Otto panel from the AI Experiences tab of AI Admin Hub. For more information about the ServiceNow Otto panel, see [ServiceNow Otto panel overview](https://www.servicenow.com/docs/ungvmJpkqvJj4Ll4gfd0ew "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). This step is optional because the skills can also display in-product in the Core UI and in Workspaces. Figure 3. AI Experiences tab with ServiceNow Otto panel 3. Activate skills. : Skills are features that are created for a specific use case in an AI application. Use the AI Skills tab to explore the skills that are available with your installed plugins. The following diagram shows the available AI skills for ITSM in the Technology workflow. Figure 4. Available AI skills in the Technology workflow After deciding which skills best fit your business needs, you can activate them from the console. Some skills require configuration, such as determining the skill inputs and triggers. You can select the skills that you want to configure in the AI Skills tab. The following image shows a step in the guided setup of the skill activation process, with the Chat summarization skill as an example. Skills can be displayed in-product, including the Core UI and Workspaces, or in the ServiceNow Otto panel. You can choose either or both locations. Figure 5. Chat summarization activation in AI Admin Hub 4. Review your AI account settings. : The Settings tab of AI Admin Hub enables you to set up language support (if you have Dynamic Translation enabled on your instance) and review your account details. Get up-to-date information about what plugins are available to you and the status of data sharing on your instance. Figure 6. ServiceNow Otto Admin console account settings 5. Monitor and analyze skill performance. : Use the metrics available on the Overview page to review the summaries, performance information, and issues that need your attention. The following example shows the status of current plugins and active skills. Figure 7. Plugin and Skills status on the AI Admin Hub Overview page The AI Admin Hub console contains the AI Admin Hub checklist with additional instructions for implementing ServiceNow Otto on your instance. Consult this checklist at any time to guide your implementation. Figure 8. AI Admin Hub checklist ## Learn more * [Exploring AI Admin Hub](https://www.servicenow.com/docs/MNuJXgGTeQG9HvIm1FnKVA "With the AI Admin Hub application (formerly Now Assist Admin Console) you can activate, manage, and monitor AI skills and capabilities. Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center."). * Discover the [ServiceNow Otto panel](https://www.servicenow.com/docs/ungvmJpkqvJj4Ll4gfd0ew "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). * Explore the [Generative AI skills](https://www.servicenow.com/docs/LBZoqSt5XFKJNXfffC6J1Q "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.") available. * [Activate an AI skill](https://www.servicenow.com/docs/uC7AfRsAmC0xL8RvJ7410w "Activate AI skills by configuring settings such as display locations. After the skills have been activated, they can be used across the ServiceNow AI Platform based on the availability and display settings you choose."). * [Analyzing Now Assist usage](https://www.servicenow.com/docs/b75g8DcqWs~DbHqLh~TE~g "Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention.").