---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Integrations

# Content Understanding integrations {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.
Content Understanding connects with the following ServiceNow products and capabilities:  
Note:  
Content Understanding integrations extend beyond the products listed here. For information about additional available integrations, contact your ServiceNow administrator or visit the ServiceNow Store. {#content-understanding-integrations__table_wsz_nfb_zjc__entry__3}

| Product | Integration capability | Learn more |
|-|-|-|
| Contract Lifecycle Management (CLM) | Contract metadata extraction and contract analysis. The skills for contract metadata extraction and contract analysis are only available with the Now Assist in Contract Management application. |   |
| Accounts Payable Operations (APO) | Invoice data extraction. Extract invoice details from PDFs submitted through email or supplier portal and automatically process the digitized invoice within Accounts Payable Operations (APO). | [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US) |
| Operational Sustainability Management (formerly ESG Management) | ESG information extraction. Extract ESG-related information from invoices to support Operational Sustainability Management (ESG) initiatives and regulatory compliance. | [Filter citations documents for Operational Sustainability Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=filter-citations-and-authority-documents-for-esg&version=brazil&pubname=brazil-environmental-social-governance&ft:locale=en-US). |
| IT Service Management (ITSM) | Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM. | [Customize a ServiceNow Otto for IT Service Management (ITSM) skill](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) |
| ServiceNow Otto for Virtual Agent | Document chat. Agents can receive chat responses based on document content. Document chat is available in ServiceNow Otto for Virtual Agent. | [Upload documents in a chat](https://www.servicenow.com/docs/access?context=upload-documents-na-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US) |
[Table 1. Content Understanding integrations]

{#content-understanding-integrations__table_wsz_nfb_zjc}
**Related topics**   

*