---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Content Understanding

# Content Understanding {#ariaid-title1}

Release version: Australia  
Updated July 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Content Understanding uses AI to extract and summarize information from documents and images, so teams can act on results faster.

## Get started {#content-understanding-landing__cf-app-landing-get-started}

Important:  
Now Assist in Document Intelligence has been renamed to Content Understanding.

|-|-|
| [ExploreLearn what Content Understanding is, what problems it solves, and which skills are available.](https://www.servicenow.com/docs/jRqlMlSxIXvcjkaUPjhmTw "Content Understanding brings generative AI to document and visual processing, so you can extract, analyze, summarize, and answer questions about the content in your files.") | [ConfigureSet up Content Understanding skills, AI agents and workflows.](https://www.servicenow.com/docs/BvLx_Wr02I7wTsJmyX9M2A "Configure the capabilities in Content Understanding to extract, analyze, and answer questions about your document and visual content.") |
| [UseFind day-to-day guidance for working with extracted data, Q\&A results, summaries, and agent output.](https://www.servicenow.com/docs/akoviWS0aDERCnPA6~OmnA "Use Content Understanding to process and extract meaning from unstructured content in your ServiceNow instance. This section provides an overview of the workflow and links to the tasks required to complete the process.") | [ReferenceLook up supported file types, limits, and other technical details for each capability.](https://www.servicenow.com/docs/SWz_nYF8qXQlaZWbOq9RKw "Reference topics provide additional information about the lists and forms that you use to configure and administer Content Understanding.") |
[ ]

{#content-understanding-landing__table_kk3_qs5_wjc} Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#content-understanding-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#content-understanding-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#content-understanding-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#content-understanding-landing__ul_j3b_4vd_wcc}

## AI limitations {#content-understanding-landing__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#content-understanding-landing__p_kv2_nfg_h1c}

## Data processing {#content-understanding-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#content-understanding-landing__p_lv2_nfg_h1c}
Note:  
Controls are available to enable or disable data collection and data processing.

## Data collection {#content-understanding-landing__id_hq2_xbr_z3c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#content-understanding-landing__p_jv2_nfg_h1c}