Content Understanding Reference

Reference topics provide additional information about the lists and forms that you use to configure and administer Content Understanding.

• Content Understanding personas
• Languages supported by Content Understanding
• Large language models used by Content Understanding
• Manage use case
• Content Understanding forms
• Field types in Content Understanding
• Content Understanding integrations
• Data normalization
• Limitations in Content Understanding

• Content Understanding personas
  Personas define the roles that interact with Content Understanding and the actions each role performs.
• Languages supported by Content Understanding
  Use this reference to identify which languages the Content Understanding application supports for text-based and image-based files, and which optical character recognition (OCR) model applies to each language group.
• Large language models used by Content Understanding
  The Content Understanding application uses large language models (LLMs) to support generative AI and agentic AI capabilities.
• Manage use case
  Administrators can manage an existing use case by changing the LLM, editing configuration details, creating a copy, deactivating, or deleting it.
• Content Understanding forms
  Reference forms provide fields for viewing and updating Content Understanding records, including fields, questions, and tables.
• Field types in Content Understanding
  Field types determine what kind of information is extracted from a document and how that information is stored or displayed in a use case.
• Content Understanding integrations
  Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.
• Data normalization
  Data extracted from documents is converted into a standard format. This ensures that values appear consistently across all fields, making the data easier to group, analyze, and integrate with other applications.
• Limitations in Content Understanding
  Review the file format, size, page count, and language limitations that apply to skills and AI agents in Content Understanding.