---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Reference

# Content Understanding Reference {#ariaid-title1}

Release version: Brazil  
Updated July 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the lists and forms that you use to configure and administer Content Understanding.

* [Content Understanding personas](https://www.servicenow.com/docs/SF2k2SjuFPcDRSnuQTyhSg "Personas define the roles that interact with Content Understanding and the actions each role performs.")
* [Languages supported by Content Understanding](https://www.servicenow.com/docs/KcRjYyPN4dkVUVl6L1YOaA "Use this reference to identify which languages the Content Understanding application supports for text-based and image-based files, and which optical character recognition (OCR) model applies to each language group.")
* [Large language models used by Content Understanding](https://www.servicenow.com/docs/uJlb11QMZ0ws7a5yrxkGbg "The Content Understanding application uses large language models (LLMs) to support generative AI and agentic AI capabilities.")
* [Manage use case](https://www.servicenow.com/docs/2olgUro6UvMcZhhDB3mGzA "Administrators can manage an existing use case by changing the LLM, editing configuration details, creating a copy, deactivating, or deleting it.")
* [Content Understanding forms](https://www.servicenow.com/docs/l0os9N9c2q4JNvkJQzqC~w "Reference forms provide fields for viewing and updating Content Understanding records, including fields, questions, and tables.")
* [Field types in Content Understanding](https://www.servicenow.com/docs/PAB7YkniqvpGVzYyAuhanQ "Field types determine what kind of information is extracted from a document and how that information is stored or displayed in a use case.")
* [Content Understanding integrations](https://www.servicenow.com/docs/UFghQPiWii7u_PNGg1Ssxg "Content Understanding integrates with ServiceNow solutions to extract, analyze, and summarize information documents.")
* [Data normalization](https://www.servicenow.com/docs/hss_9rDVCapOBRhL8Q~fnw "Data extracted from documents is converted into a standard format. This ensures that values appear consistently across all fields, making the data easier to group, analyze, and integrate with other applications.")
* [Limitations in Content Understanding](https://www.servicenow.com/docs/u6zlgUEai9zhF9NO~LIaWg "Review the file format, size, page count, and language limitations that apply to skills and AI agents in Content Understanding.")
{#content-understanding-reference__ul_nwp_mky_ckc}
* **[Content Understanding personas](https://www.servicenow.com/docs/SF2k2SjuFPcDRSnuQTyhSg)**   
  Personas define the roles that interact with Content Understanding and the actions each role performs.
* **[Languages supported by Content Understanding](https://www.servicenow.com/docs/KcRjYyPN4dkVUVl6L1YOaA)**   
  Use this reference to identify which languages the Content Understanding application supports for text-based and image-based files, and which optical character recognition (OCR) model applies to each language group.
* **[Large language models used by Content Understanding](https://www.servicenow.com/docs/uJlb11QMZ0ws7a5yrxkGbg)**   
  The Content Understanding application uses large language models (LLMs) to support generative AI and agentic AI capabilities.
* **[Content Understanding forms](https://www.servicenow.com/docs/l0os9N9c2q4JNvkJQzqC~w)**   
  Reference forms provide fields for viewing and updating Content Understanding records, including fields, questions, and tables.
* **[Field types in Content Understanding](https://www.servicenow.com/docs/PAB7YkniqvpGVzYyAuhanQ)**   
  Field types determine what kind of information is extracted from a document and how that information is stored or displayed in a use case.
* **[Content Understanding integrations](https://www.servicenow.com/docs/UFghQPiWii7u_PNGg1Ssxg)**   
  Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.
* **[Data normalization](https://www.servicenow.com/docs/hss_9rDVCapOBRhL8Q~fnw)**   
  Data extracted from documents is converted into a standard format. This ensures that values appear consistently across all fields, making the data easier to group, analyze, and integrate with other applications.
* **[Limitations in Content Understanding](https://www.servicenow.com/docs/u6zlgUEai9zhF9NO~LIaWg)**   
  Review the file format, size, page count, and language limitations that apply to skills and AI agents in Content Understanding.