---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Explore

# Exploring Content Understanding {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Content Understanding brings generative AI to document and visual processing, so you can extract, analyze, summarize, and answer questions about the content in your files.

Content Understanding is a suite of multimodal AI features designed to analyze unstructured content such as PDFs, forms, and images. It transforms this content into structured, actionable data within the ServiceNow AI Platform. This suite includes a variety of skills, and agents that deliver answers, information, summaries, and more to enhance your workflows. By converting information from files into usable values, Content Understanding minimizes the need for manual data entry in your processes.{#cu-explore-content-understanding__exploring-content-understanding-para-1}

## Skills {#cu-explore-content-understanding__exploring-content-understanding-skills}

Content Understanding includes the following skills:{#cu-explore-content-understanding__exploring-content-understanding-skills-intro}

Extract information from documents skill
:   Extracts specific fields, tables, and answers to questions from documents and images. You can configure this skill and its use cases in the AI Admin Hub.

Attachment summarization skill
:   Summarizes the contents of record attachments alongside the record summary in workspaces such as ServiceNow Otto for ITSM and ServiceNow Otto for HRSD.

## AI agents {#cu-explore-content-understanding__section_hgz_st2_zjc}

Content Understanding includes Content insights AI agent. You can add this agent to an agentic workflow to process documents and images. You can configure this agent in AI Agent Studio.

## Configuration and usage of skills and AI agents {#cu-explore-content-understanding__exploring-content-understanding-config}

The following table lists where each skill and AI agent is configured, along with where you can interact with them.{#cu-explore-content-understanding__exploring-content-understanding-config-intro}
{#cu-explore-content-understanding__table_y4n_stj_xjc__entry__3}

| Capability | Configured in | Where to interact |
|-|-|-|
| [Extract information from documents](https://www.servicenow.com/docs/kQgm1EskaGdH08c2EFOpIw "The Extract Information from documents skill (Information Extraction skill) uses generative AI to automatically extract content from documents and images, and to respond to questions about that content.") skill | AI Admin Hub | Workspace integrations |
| [Attachment Summarization](https://www.servicenow.com/docs/4lz4gzviEoT1TyzWvaWHHQ "The attachment summarization skill summarizes a record's attachments alongside the record summary, so agents can review key content without opening each file.") skill | AI Admin Hub | ITSM Workspace, ServiceNow Otto for HRSD Workspace |
| [Content insights AI agent](https://www.servicenow.com/docs/ViDgdrvGYHAi3Su2rvDCsg "The Content insights AI agent understands documents and images, answers questions, extracts structured data, and summarizes content within a single interface.") | AI Agent Studio | ServiceNow Otto for Virtual Agent (conversational) or trigger-based |
[Table 1. Content Understanding skills and AI agents]

{#cu-explore-content-understanding__table_y4n_stj_xjc}