--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Custom skill details # Custom skill details {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Custom Skill Details The Custom skill details dashboard page in ServiceNow provides comprehensive insights into the usage and performance of custom skills. This dashboard allows you to select any custom skill---active or inactive---from a drop-down list that includes skill family designations such as ITSM and HR. You can apply a date range filter to analyze skill metrics over specific periods, with all visualizations reflecting the selected timeframe. Show full answer Show less This dashboard is designed for ServiceNow customers to monitor how custom skills perform across workflows, products, and features, enabling better management and optimization of AI-driven capabilities. ## Key Features * **Skill Selection:** Choose from custom skills categorized under "Other" or "Custom" to view detailed performance indicators. * **Date Range Filter:** Analyze skill usage and performance trends for any selected period, affecting all dashboard visualizations. * **Skill Engagement Trends:** Visualize daily unique users, workflow engagement, product usage, and feature interaction to identify patterns in skill adoption and activity. * **Performance Metrics:** View acceptance rates that reveal how well the skill meets user requirements. A high acceptance rate indicates effective skill performance; a low rate signals partial or unmet needs. * **User Feedback Categorization:** Feedback is broken down into accepted (edited and non-edited), rejected, canceled, or ignored, providing granular insight into user satisfaction and skill effectiveness. * **Common Indicators:** Includes the number of custom skills created and activated, prompts in active skills, assists consumed, invocation counts, and daily unique user engagement. ## Key Outcomes * Gain actionable insights into how custom skills are utilized and perform across your ServiceNow environment. * Identify periods of high or low engagement to optimize skill deployment and training efforts. * Assess skill effectiveness through acceptance rates and detailed feedback to guide improvements and align skills with user needs. * Understand skill consumption patterns---such as assists and invocations---to manage resources and scale AI capabilities efficiently. Use the Custom skill details dashboard page to view usage and performance indicators of custom skills. The Custom skill details dashboard page contains indicators pertaining to a custom skill. The indicators provide insight into skill usage and performance. Select a skill from the Skills drop-down list to view the indicators. The drop-down lists both active and inactive skills. Each skill has a subtitle that identifies the skill family that it belongs to, for example, ITSM, HR, and so on. Use the date range filter to view skill usage and performance over a certain period. The date range filter selection applies to all visualizations on the page. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/iVRu~qD6jz9f7S6sm_sWdw "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. Figure 1. Custom skill details dashboard page The indicators on the Custom skill details dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/iVRu~qD6jz9f7S6sm_sWdw "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. * Skill engagement trend visualizations for a selected period can reveal patterns in skill usage across workflows, products, and features. * The daily unique users visualization shows a breakdown of daily unique users by the selected skill to help you see user activity and engagement with the skill. * Acceptance rate visualization shows how well the skill met the requirements of users who used the skill. A high acceptance rate for a skill is an indicator of good performance. A low acceptance rate among skill users indicates that the skill doesn't meet the requirements either fully or partially. * Skills feedback visualization shows that the feedback recorded based on user response to each skill execution in the selected date range. {#custom-skill-details__ul_ln1_nxr_bdc} ## Skill details indicators {#custom-skill-details__section_zmn_rzr_bdc} The Custom skill details page contains a common set of indicators that give you insights into custom skills. Only those skills where the skill family is Other or the category is Custom are shown in the skills filter on the page. The following indicators are common across all custom skills. Number of custom skills created : This area of the dashboard shows the number of custom skills created by the users in the selected date range. Figure 2. Number of custom skills created indicator Number of custom skills activated : This area of the dashboard shows the number of custom skills activated by the users in the selected date range. Figure 3. Number of custom skills activated indicator Number of prompts in active custom skills : This area of the dashboard shows the number of prompts in active custom skills in the selected date range. Figure 4. Number of prompts in active custom skills indicator Number of Assists consumed by custom skills : This area of the dashboard shows the number of Assists consumed by custom skills in the selected date range. Figure 5. Number of Assists consumed by custom skills indicator Count of invocations : This area of the dashboard shows the count of invocations for the custom skills in the selected date range. Figure 6. Count of invocations indicator Daily unique users engaging with the skill : This area of the dashboard shows the number of unique users per day who engaged with the skill in the selected date range. The bar chart shows a trend of increase or decrease in the number of unique users to help you understand periods of high and low skill engagement. Figure 7. Daily unique users engaging with the skill indicator Skill engagement trend by workflows : This area of the dashboard shows the skill usage across workflows in a bar chart for the selected date range. The visualization is interactive. Hover over the bars to see the number of times the skill was used in each of the workflows. Figure 8. Skill engagement trend by workflows indicator Skill engagement trend by products : This area of the dashboard shows the skill usage across ServiceNow Otto products in a bar chart for the selected date range. The visualization is interactive. Hover over the bars to see the number of times the skill was used in each of the products. Figure 9. Skill engagement trend by products indicator Skill engagement trend by features : This area of the dashboard shows the skill usage across ServiceNow Otto features in a bar chart for the selected date range. The visualization is interactive. Hover over the bars to see the number of times the skill was used in each of the features. Figure 10. Skill engagement trend by features indicator Executed successfully : This area of the dashboard shows the acceptance rate of the selected skill based on user feedback. The percentage is calculated using the formula: (Total number of accepted skill executions/Total number of skill executions) x 100. Figure 11. Executed successfully indicator Skills feedback : This area of the dashboard shows the feedback recorded for each execution of the selected skill. User feedback is categorized into the following: * Accepted (edited \& non-edited): The user accepted the skill output with or without further edits to the output. * Rejected: The user rejected the skill output. * Canceled: The user canceled the skill execution. * Ignored: The user didn't take any action based on the skill output. {#custom-skill-details__ul_gfv_clj_k2c} Figure 12. Skills feedback indicator