---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Define expected behavior

# Define the expected behavior of an agentic workflow {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the guided setup for an agentic workflow, write a clear description defining your agentic workflow and the instructions it should perform to orchestrate AI agents and accomplish complex tasks.

## Before you begin

You must either create an agentic workflow or edit an existing one to get to this step in the guided setup. To learn how to get started creating an agentic workflow, see [Create an agentic workflow](https://www.servicenow.com/docs/_hyTrj6tMeD0aHVc1FlCAg "Create an agentic workflow in AI Agent Studio to coordinate multiple AI agents and solve complex problems that require collaboration across specialized agents."). Otherwise, navigate to the AI Agent Studio and select the agentic workflow you want to define to enter the guided setup.

These fields may be blank, or AI Agent Studio may fill them in as a first draft. Review any pre-filled content before you rely on it.

Role required: sn_aia.admin

## About this task

The first step of the guided setup enables you to define the fundamentals of the agentic workflow. The description and instructions fields are used by the AI agent Orchestrator to understand how to use the agentic workflow and coordinate its AI agents. Descriptions and instructions should be clear and well-defined. For guidelines for writing these fields, see [Writing effectively for agentic AI](https://www.servicenow.com/docs/6~S4lfOX4tdkrC93vMC37Q "By following some general guidelines for creating AI agents and agentic workflows, you can create clear and effective instructions that help maximize their efficiency and effectiveness."). For an example agentic workflow, see [Example agentic workflow](https://www.servicenow.com/docs/C_glBVsSLL2dfgBpEWGRWQ "Use the example agentic workflow with clear name, description, and list of steps fields to use as a guide when creating your own agentic workflows.").

## Procedure

1. Verify that the name and description summarize the main intention of the agentic workflow.  
   If the name and description aren't clear or correct, the Orchestrator won't know how to use the agentic workflow in context.


2. Review and refine the How-to instructions.  
   The instructions are the most important element of the agentic workflow. They tell the Orchestrator what the workflow accomplishes and how it will coordinate AI agents to perform complex tasks.

   You can create different versions of the agentic workflow instructions. After [testing an agentic workflow](https://www.servicenow.com/docs/9vXwu1HOXxrPfmCgyw5Hrg "Manually test an AI agent or agentic workflow to verify it functions as defined and achieves the desired objectives.") or [evaluating an agentic workflow](https://www.servicenow.com/docs/ZoN4KUfQyZIOIoMfw__CAw "Evaluate your agentic AI asset's performance against defined scenarios to identify issues and opportunities for improvement."), you can adjust the instructions and compare their performance. See [Version control for agentic AI](https://www.servicenow.com/docs/X7glerPpTS84G2oAoWv63g "Version control enables you to track changes made to instructions sent to the LLM for AI agents and agentic workflows.") to learn more.


## Result

The fundamentals of your agentic workflow are defined so that the AI agent Orchestrator can use it.

## What to do next

Scroll down to the next section of the guided setup, AI Agents, to [add AI agents](https://www.servicenow.com/docs/NbFY_Sa~1PLg4oyhr6bHkw "Add AI agents to an agentic workflow so they can work together to accomplish complex tasks.") to your agentic workflow.