---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Document Intelligence (Legacy)

# Document Intelligence (Legacy) {#ariaid-title1}

Release version: Australia  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Document Intelligence (DocIntel) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save
time and resources.  
Important:  
Important: This product has been deprecated and replaced by [Now Assist in Document Intelligence (Legacy)](https://www.servicenow.com/docs/COoNk7hjyehTIRXLNTLweg "With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.") --- the GenAI-powered evolution of Document Intelligence. NADI fully supports document extraction, processing, and multimodal capabilities through GenAI and third-party frontier models, with no model training required.

## Request apps on the Store {#document-intelligence-landing__id_l5b_fnj_4qb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#document-intelligence-landing__inline-send-to-store}

## Get started {#document-intelligence-landing__section_hwb_hv1_cwb}

|-|-|-|
| [Explore Learn about DocIntel concepts and features](https://www.servicenow.com/docs/AxuVWAdCTXjdGLQrV~sAfQ "Document Intelligence helps you to quickly and accurately classify and extract information from documents using artificial intelligence (AI).") | [Configure ![]() Set up DocIntel to process different types of documents](7oMBeGrDHeKF3Yvtdu~Dww "Activate Document Intelligence on your instance and get started with basic configuration.") | [Integrate ![]() Integrate your DocIntel application with other applications](pmC0Pul_0Q2xcDyHIwhmcQ "Extend the capabilities of Document Intelligence to other ServiceNow applications. Other applications can take advantage of document classification and extraction using Document Intelligence.") |
| [Use ![]() Use the DocIntel application to process documents by detecting and analyzing text in documents](iMaerF0m5OhfJwjtQ_JQCA "Use document tasks to process documents for classification and data extraction in Document Intelligence.") | [Monitor ![]() Track DocIntel usage and effectiveness](9EKd_g11iTtKGWMRRnTqwg "Track document extraction performance in Document Intelligence to understand its usage and effectiveness.") | [Reference ![]() Get details about the properties that are installed with DocIntel](faIpcecF4KKRWsxB6wXOcg "The following topics provide additional information about the features and properties installed with Document Intelligence.") |
|   | [Now Assist in Document Intelligence Use generative AI to analyze and extract information from documents](https://www.servicenow.com/docs/COoNk7hjyehTIRXLNTLweg "With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.") |   |
[ ]

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## Troubleshoot and get help {#document-intelligence-landing__section_jks_l1w_zbc}

* Learn more about what's new and changed in the [Document Intelligence release notes](https://www.servicenow.com/docs/access?context=document-intelligence-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* [Additional resources for AI products and solutions](https://www.servicenow.com/docs/QI0EbyMI88wHJ9SDPTpWhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.").
* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).
* Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles.
* Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case).
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