---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

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---

# Domain separation in the AI Admin Hub console

# Domain separation in the AI Admin Hub console {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Domain separation in the AI Admin Hub console

Domain separation in the AI Admin Hub console allows ServiceNow customers to logically separate data, processes, and administrative tasks into distinct domains within a single instance.
This separation controls user access to data and configurations, ensuring that users only interact with content relevant to their domain.
It supports multi-tenant use cases, such as service providers managing multiple clients, by isolating tenant-specific data and AI skill configurations.
Show full answer Show less  
Before leveraging domain separation with AI features, it must be enabled on the instance. Once enabled, generative AI capabilities organized as skills can be managed independently per domain, either by configuring the same skill differently or by creating domain-specific variants.

## Key Features

* **Runtime domain separation:** Applies across user interface, caching, reporting, and data aggregation to maintain strict data isolation.
* **Skill-level domain control:** Skills can be activated or configured uniquely per domain, restricting usage to users within that domain.
* **Now Assist integration:** Now Assist respects domain boundaries, ensuring AI-generated responses draw only from data within the user's domain.
* **Configurable inputs and roles:** Skills can have different input fields, user roles, triggers, and prompts tailored per domain.
* **Variants for testing:** Domains can have skill variants to test different prompts or settings without affecting others.
* **Consumption tracking:** Now Assist usage is tracked at the instance level, not separated by domain, with reports available in the Subscription Management dashboard.

## Practical Application for ServiceNow Customers

ServiceNow customers using the AI Admin Hub can:

* Set up domain separation to securely manage multiple tenants or organizational units within one instance.
* Configure AI skills such as summarization or chat capabilities to behave differently depending on domain-specific needs.
* Control which users or roles can access specific AI skills within their domain, enhancing security and compliance.
* Create and activate skill variants to customize or experiment with AI behavior per domain without impacting global settings.

## How to Grant Domain Access to AI Skills

To enable a skill for a specific domain, administrators should:

* Navigate to the Now Assist Skill Config table and add the Domain field if not already visible.
* Deactivate the global scope version of the skill.
* Switch to the target domain and activate the skill within that domain's scope via the Now Assist Admin Console.
* Recreate any related configuration records in the domain-specific skill if missing, ensuring full functionality.
* Repeat for each skill and domain as needed.

This approach ensures precise control over AI skill availability and behavior per domain.  
Domain
separation is supported for the AI Admin Hub console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic {#domain-separation-in-the-now-assist-admin-console__section_bzh_25q_f1c}

{#domain-separation-in-the-now-assist-admin-console__domain-sep-supported}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider use cases.
* The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
* The owner of the instance must set up the application to function across multiple tenants.
{#domain-separation-in-the-now-assist-admin-console__ul_yhr_g2j_xkb}

Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's
message, the customer must be able to see the SP's response.{#domain-separation-in-the-now-assist-admin-console__p_lsc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).{#domain-separation-in-the-now-assist-admin-console__p_msc_nfg_h1c}
In the AI Admin Hub console, generative AI capabilities are organized into skills. Each skill can be configured differently for each domain or you can create a variant of a skill for a domain. By default, all skills
exist in the global domain.

## How domain separation works in the AI Admin Hub console {#domain-separation-in-the-now-assist-admin-console__section_b24_25q_f1c}

You must enable domain separation on your instance first before you can use it for Now Assist skills.

Now Assist works with domain separation. When you use Now Assist in a domain-separated environment, users are only able to access data within their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists within the user's domain when generating that summary. When a skill is domain separated, only users who are in that domain can use the skill that you have configured for that scope.

If you're a service provider that hosts multiple clients in the same instance, you can set up domain separation to separate tenant data, processes, and administrative tasks. However, Assist consumption is tracked according to instance without differentiating between tenants. You can track your Now Assist usage in the Subscription Management dashboard.

If you want a domain to have a different version of an existing skill, you can reconfigure and activate the skill or create a variant in the preferred domain. See the section on granting access to Now Assist skills to a domain.

## Use cases {#domain-separation-in-the-now-assist-admin-console__section_c24_25q_f1c}

You can configure the inputs, roles, triggers, and prompts when you're activating or editing a skill or a later variant of the skill.  
Some use cases include the following examples:

* Use the Activity field as an input in the incident summarization in one domain but only use the short description and description fields in another domain.
* Grant certain roles access to the Now Assist panel in one domain while another domain has no role restrictions.
* Trigger the generative AI capabilities by using quick actions in Agent Chat in only one domain.
* Create a variant of a skill to test one prompt in one domain while another domain uses the default prompt for the skill.

## Granting a domain access to Now Assist skills

Domain separation is possible at the skill level and at the individual configuration level. When using the guided setup in the Now Assist Admin console, each configuration option has its own record that you can separate by domain. To create a record in a different
domain, you must set up the skill while in the scope of your preferred domain.

1. Navigate to the Now Assist Skill Config (sn_nowassist_skill_config) table.
2. Add the Domain field to the list. If it isn't present, select the gear icon at the top of the list and add the Domain field into the Selected column, then select OK.
3. Find the skill that you want to enable on a domain-by-domain basis. Set Active to false on the skill that is in the global scope. You might need to change the scope to edit the record.
4. Change your current domain to the domain that you want to enable the skill in.
5. Navigate to AllNow Assist Admin ConsoleFeatures.
6. Navigate to the skill that you want to activate according to domain and select Activate skill.
7. Configure the skill as usual. For more information, see [Activate an AI skill](https://www.servicenow.com/docs/uC7AfRsAmC0xL8RvJ7410w "Activate AI skills by configuring settings such as display locations. After the skills have been activated, they can be used across the ServiceNow AI Platform based on the availability and display settings you choose.").
8. Return to the Now Assist Skill Config (sn_nowassist_skill_config) table. There should be a new record in the current domain. Open the new record.
9. In a different browser tab, return to the Now Assist Skill Config table and open the deactivated skill record in the global domain.
10. Compare the global skill record to the one created within your domain. Records on the related list may not be present in the domain-specific skill. If they are not there, you must recreate those records in your domain and attach them to the related list in your domain-specific skill.
11. Repeat the process for each skill and each domain where you want to have the skill available.
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=brazil&pubname=brazil-platform-security&ft:locale=en-US)

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