Create an external AI agent

Create external AI agents in AI Agent Studio to connect the ServiceNow AI Platform with third-party agentic AI providers as primary agents.

• Integrating external AI agents
  Integrate and configure external agents with the ServiceNow agentic AI system using Agent2Agent (A2A) protocol integration to use in agentic workflows created in the AI Agent Studio.
• ServiceNow AI agents as secondary agents
  Integrate ServiceNow AI agents into other agentic AI systems, such as Google Cloud or Azure OpenAI.
• Create an external AI agent with the Agent2Agent protocol
  Create external AI agents in AI Agent Studio to connect the ServiceNow AI Platform with third-party agentic AI providers.
• A2A API Key credential behavior
  Starting in Now Assist AI Agents 7.1.x, the header included in each A2A request is driven by the API Key credential record and it is not injected automatically by the flow action.