Model Context Protocol Client

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Model Context Protocol Client

    The ServiceNow® Model Context Protocol Client (MCP Client) provides access to Model Context Protocol tools hosted externally via an MCP Server within the ServiceNow® AI Agent Studio. This allows customers to integrate and utilize advanced AI functionalities in their ServiceNow environment.

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    Key Features

    • MCP Server Configuration: Users can add and configure MCP Servers in the AI Agent Studio to facilitate communication with external model context tools.
    • User Role Management: The MCP Client includes user roles, tables, and properties for streamlined operations.
    • Regional Availability: Some Now Assist products and features may have restrictions based on customer location, particularly for in-country SKUs and regulated markets.

    Key Outcomes

    By utilizing the MCP Client, customers can leverage AI and machine learning capabilities to enhance their ServiceNow applications. However, it is essential to be aware of the limitations of AI outputs and to employ human oversight, especially in critical domains such as healthcare, finance, and security.

    Data processed through the MCP Client is handled according to ServiceNow's internal policies. Customers have the option to opt out of data collection for improving ServiceNow technologies.

    The ServiceNow® Model Context Protocol Client (MCP Client) enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP Server in the ServiceNow® AI Agent Studio.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.