--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # MCP Server Console # MCP Server Console {#ariaid-title1} Release version: Australia Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of MCP Server Console The MCP Server Console provides secure and governed access to ServiceNow instance functionality specifically for AI applications using Model Context Protocol (MCP) servers. These MCP servers extend the capabilities of the ServiceNow AI Platform® to external MCP clients and employee experiences via the Model Context Protocol. Show full answer Show less ## Key Features * **Create and Configure MCP Servers:** Easily set up MCP servers and configure tools to enable AI interactions. * **Connect MCP Clients:** Enable external clients to call MCP servers, facilitating integration with AI-powered services. * **Component Reference:** Access detailed information about the components installed with MCP Server Console for better management and troubleshooting. ## Important Considerations for ServiceNow Customers * **AI Limitations:** Since the application uses AI and machine learning, outputs may not always be accurate or complete. Customers are responsible for validating AI-generated content, ensuring human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, or security. * **Data Processing and Privacy:** Data from your ServiceNow instance may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) as part of this application's operation. Data handling follows ServiceNow's internal policies and compliance standards. * **Data Collection and Opt-Out:** ServiceNow collects inputs, outputs, and edits to improve AI technologies. Customers can opt out of this data collection anytime via the Now Assist Opt-Out options to maintain control over their data usage. * **Compliance:** Use of this application is governed by ServiceNow's AI Acceptable Use Policy, which customers must adhere to and which may be updated periodically. ## What to Expect By implementing MCP Server Console, ServiceNow customers can extend AI platform functionality securely to external applications and employee experiences, enabling more flexible and powerful AI integrations. However, customers must actively manage AI output quality, data privacy, and compliance requirements to maximize benefits while mitigating risks. MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and employee experience over the Model Context Protocol. In this video, learn about the Model Context Protocol and how to create and use MCP servers with MCP Server Console. ## Get started {#mcp-server-console-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about MCP Server Console.](https://www.servicenow.com/docs/2BiwRS6tDvwkgb8vVlIXcw "Learn about how you can use Model Context Protocol (MCP) servers to allow AI applications to access data and perform actions on a ServiceNow instance.") | [ConfigureCreate an MCP server and configure its tools.](https://www.servicenow.com/docs/bvMD6gzPFWEuX_NYCkGd2w "Create a Model Context Protocol (MCP) server and configure the tools and inputs it exposes to MCP clients.") | | [ConnectCall an MCP server from an MCP client.](https://www.servicenow.com/docs/pBkcH1NbUdpsycrndmkLog "Configure a Model Context Protocol (MCP) client to connect to an MCP server and prompt the server to perform a task.") | [ReferenceGet details about components installed with MCP Server Console.](https://www.servicenow.com/docs/CsLx7t_HPZ_ZhOU98edmHg "Reference topics include information about MCP Server Console roles, tables, and more.") | [ ] {#mcp-server-console-landing__table_iym_jph_ggc} ## AI limitations {#mcp-server-console-landing__section_d21_2dk_jgc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#mcp-server-console-landing__p_kv2_nfg_h1c} ## Data processing {#mcp-server-console-landing__section_d21_2dk_jgd} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#mcp-server-console-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#mcp-server-console-landing__p_ov2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/fTKUE2jXFOp1NBRiZWT7NQ "ServiceNow ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").{#mcp-server-console-landing__p_pv2_nfg_h1c}