---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Test AI voice agents

# Test AI voice agents {#ariaid-title1}

Release version: Australia  
Updated May 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test your AI voice agents associated with a voice assistant from the Assistant Designer. You can make browser-based voice calls and view turn-by-turn analysis of AI voice agents invoked, tools executed, and latency data during the
conversation.

Use the voice testing experience to evaluate how your AI voice agents handle real conversations before deploying them. You can access voice testing from Assistant Designer or from AI Agent Studio.{#test-ai-voice-agents__test-ai-voice-agents-p-1}

## Test from Assistant Designer {#test-ai-voice-agents__test-from-assistant-designer}

Navigate to the voice assistant in Assistant Designer and select Test to open the voice testing interface. See [Test a voice assistant from Assistant Designer](https://www.servicenow.com/docs/VLde5gqIhNZs5hoxPmBOqg "Test your voice assistant and the AI voice agents assigned to it by making browser-based voice calls and viewing turn-by-turn analysis directly from Assistant Designer.") for step-by-step instructions.{#test-ai-voice-agents__test-ai-voice-agents-ad-p-1}

## Test from AI Agent Studio {#test-ai-voice-agents__test-from-aias}

Launch the voice testing interface directly from the agent's channel configuration in AI Agent Studio. See [Test a voice agent from AI Agent Studio](https://www.servicenow.com/docs/PRS2QYaECi8Qsps0kB3MfA "Test your AI voice agent directly from AI Agent Studio by launching the voice testing interface from the agent's channel configuration page.") for step-by-step instructions.{#test-ai-voice-agents__test-ai-voice-agents-aias-p-1}