---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI voice agent testing

# AI voice agent testing {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The voice testing interface lets you evaluate AI voice agents associated with a voice assistant before deployment. Make browser-based voice calls and view turn-by-turn analysis of agents invoked, tools executed, and latency
data.

Use the voice testing interface to evaluate how your AI voice agents handle real conversations before deploying them. You can access voice testing from Assistant Designer or from AI Agent Studio.{#test-ai-voice-agents__test-ai-voice-agents-p-1}

## Test from Assistant Designer {#test-ai-voice-agents__test-from-assistant-designer}

Navigate to the voice assistant in Assistant Designer and select Test to open the voice testing interface. See for step-by-step instructions.{#test-ai-voice-agents__test-ai-voice-agents-ad-p-1}

## Test from AI Agent Studio {#test-ai-voice-agents__test-from-aias}

Launch the voice testing interface directly from the agent's channel configuration in AI Agent Studio. See for step-by-step instructions.{#test-ai-voice-agents__test-ai-voice-agents-aias-p-1}