--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Explore # Exploring AI Agent Advisor {#ariaid-title1} Release version: Australia Updated July 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring AI Agent Advisor AI Agent Advisor is a ServiceNow feature that automatically identifies automation opportunities within your instance by analyzing your workflow data. It helps AI administrators and platform teams discover the most frequent and impactful areas for efficiency improvements, proposing AI agents to automate these tasks. When no existing AI agent fits a need, the system generates new custom agents, providing a data-driven foundation for AI adoption and reducing guesswork in automation decisions. Show full answer Show less ## Key Features * **Data-Driven Automation Discovery:** Analyzes instance records (such as incidents and cases) on a configurable schedule to pinpoint recurring problems ideal for automation. * **AI Agent Matching:** Maps identified automation opportunities to existing AI agents, tools, and workflows already available in your platform. * **Automated Agent Creation:** Generates new tailored AI agents when existing options do not sufficiently address a resolution step. * **Prioritized Automation Opportunities:** Provides a ranked list based on estimated time and cost savings, number of records analyzed, and available AI assets to help prioritize automation efforts. ## Users * **AI Administrators:** Oversee AI deployment and leverage AI Agent Advisor to discover and implement automation opportunities organization-wide. * **Platform Administrators:** Manage enterprise AI governance and support AI adoption strategies. * **AI Builders and Practitioners:** Develop and deploy custom AI solutions based on identified automation needs. ## Value for ServiceNow Customers AI Agent Advisor streamlines the identification and implementation of AI automations by analyzing real instance data, matching opportunities to existing agents, and creating new agents as needed. This accelerates your path from insight to automation deployment, enabling your teams to achieve significant efficiency gains and cost savings with minimal manual effort. AI Agent Advisor automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them. ## AI Agent Advisor overview {#exploring-ai-agent-advisor__cf-exploring-parent-overview} AI Agent Advisor analyzes your instance data to identify the most frequent and impactful opportunities for efficiency gains in your workflows. For each identified opportunity, it proposes AI agents that can automate the solution, and generates new agents when no existing match is available. This gives the AI administrator a data-driven starting point for AI adoption, eliminating the guesswork of deciding where to apply automation. ## AI Agent Advisor users {#exploring-ai-agent-advisor__cf-exploring-parent-users} The following table lists the primary users of AI Agent Advisor. {#exploring-ai-agent-advisor__table_rzv_n21_k3c__entry__2} | User | Description | |-|-| | AI Administrators | AI administrators responsible for organization-wide AI deployment and management | | Platform administrators | Platform administrators overseeing enterprise AI governance | | AI builders and practitioners | AI practitioners building and deploying custom AI solutions across ServiceNow workflows | [Table 1. Users] {#exploring-ai-agent-advisor__table_rzv_n21_k3c} ## AI Agent Advisor workflow {#exploring-ai-agent-advisor__cf-exploring-parent-workflow} The following diagram shows the AI Agent Advisor workflow. Figure 1. AI Agent Advisor workflow AI Agent Advisor operates through three sequential phases: Mine : The system analyzes the records in your instance (for example, incident and case records) on a scheduled basis to identify recurring problems that are candidates for automation. You can configure the data sources, filters, and schedule to target the most relevant records for your organization. Match : For each identified opportunity, the system maps the resolution steps to existing AI agents, tools, and agentic workflows already available on your platform. Make : When no existing agent is a strong match for a resolution step, the system generates a new AI agent tailored to that specific problem. The result is a prioritized list of automation opportunities. Each opportunity displays the estimated time and cost savings, number of records analyzed, and available AI assets. AI Agent Advisor generates the resolution steps using the data from existing records on your instance. You can use this list to decide which opportunities to act on first. ## AI Agent Advisor benefits {#exploring-ai-agent-advisor__cf-exploring-parent-benefits} AI Agent Advisor provides the following benefits.{#exploring-ai-agent-advisor__table_u3s_hpz_q3c__entry__3} | Benefit | Feature | User | |-|-|-| | Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. | Automation discovery with AI Agent Advisor | AI administrator | | Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action. | [AI agent matching and automated deployment](https://www.servicenow.com/docs/bSduQyT0BMzIPdyjC9m0ng "Deploy a matched AI agent or a new agent to automate a resolution for an identified automation opportunity.") | AI administrator AI developer | [Table 2. Benefits of AI Agent Advisor] {#exploring-ai-agent-advisor__table_u3s_hpz_q3c} ## What to explore next {#exploring-ai-agent-advisor__cf-exploring-parent-links} To learn more about configuring and using AI Agent Advisor, see: * [Configuring AI Agent Advisor](https://www.servicenow.com/docs/2wplpJd~leBq~FHY8VcLvA "Configure settings for AI Agent Advisor.") * [Using AI Agent Advisor](https://www.servicenow.com/docs/Atrf1JibIlrQYFiRaymUNQ "Use AI Agent Advisor to automatically discover automation opportunities in your instance and deploy AI agents to implement the automations.") * [AI Agent Advisor reference](https://www.servicenow.com/docs/zh_EsKQCDTLWDcxpNHTDig "The following topics provide additional information about the features and properties installed with AI Agent Advisor.") {#exploring-ai-agent-advisor__ul_p4k_jq2_y3c}