---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Exploring AI Analytics

# Exploring AI Analytics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how AI Analytics enables users with the AI Analytics Viewer or AI Analytics Admin role to monitor the usage, adoption, and performance of generative AI features and capabilities.

## AI Analytics overview {#exploring-now-assist-analytics__cf-exploring-parent-overview}

The AI Analytics dashboard is built on the Platform Analytics experience. The dashboard contains indicators and breakdowns that provide actionable insights into the usage, adoption, and performance of your AI assets, including AI Guardian, ServiceNow Otto context menu, and AI search. AI skills and features are activated and managed in AI Admin Hub.  
Note:  
The Value Insights dashboard page is no longer available in AI Analytics. For AI value insights, use the Value tab in AI Control Tower. See [Value tab in AI Control Tower](https://www.servicenow.com/docs/Zet3sATmtdYJCgSS_6tZdA "Use the Value dashboard page to gain insights into the value realized from multiple types of AI in your organization.").

## AI Analytics users {#exploring-now-assist-analytics__cf-exploring-parent-users}

{#exploring-now-assist-analytics__table_d2m_3lr_gcc__entry__2}

| User | Description |
|-|-|
| AI Analytics Admin | AI Analytics admins monitor usage, adoption, and performance of your AI assets, including AI Guardian, ServiceNow Otto context menu, and AI search. They also configure skill-dashboard mappings to view individual skill usage and performance indicators. |
| AI Analytics Viewer | View the dashboard pages to monitor usage and performance indicators. |
[Table 1. Users]

{#exploring-now-assist-analytics__table_d2m_3lr_gcc}

## AI Analytics benefits {#exploring-now-assist-analytics__cf-exploring-parent-benefits}

{#exploring-now-assist-analytics__table_g2m_3lr_gcc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Monitor usage and adoption of generative AI skills, AI Guardian, ServiceNow Otto context menu, and AI search. | * [Usage and adoption](https://www.servicenow.com/docs/QmhS3GZZmcNYk4e~Wqz9sA "The Usage and adoption dashboard page contains key usage and performance indicators that help you evaluate AI adoption in your organization.") * * [Skills performance](https://www.servicenow.com/docs/ppEJDw3I9nVf2EuQmOrexQ "Use the Skills performance dashboard page to view usage and performance indicators of active AI skills.") * [AI Guardian analytics](https://www.servicenow.com/docs/UgzOVMxNUi22NcwgSgyCVQ "Monitor the performance of guardrails enabled through AI Guardian.") * [ServiceNow Otto context menu analytics](https://www.servicenow.com/docs/vLb~fuSpKyEpbCksWhHBww "Monitor the usage and performance of the ServiceNow Otto context menu.") * [User search analyzer](https://www.servicenow.com/docs/Sggq980TE21LflpSgwNM5A "Gain insights into user search queries and AI-powered search results.") {#exploring-now-assist-analytics__ul_yyb_m4b_ddc} | AI Analytics Admin or AI Analytics Viewer |
[Table 2. AI Analytics benefits]

{#exploring-now-assist-analytics__table_g2m_3lr_gcc}

## What to explore next {#exploring-now-assist-analytics__cf-exploring-parent-links}

To learn more about configuring and using AI Analytics, see:

* [Configuring AI Analytics](https://www.servicenow.com/docs/8WL94QdM~0MLfVwvOaNbPw "Configure the AI Analytics dashboard to view usage, value, and performance indicators for generative AI features on your instance.")
* [Using AI Analytics](https://www.servicenow.com/docs/kQ93t8CgUTUCXpcCemlh_g "The AI Analytics dashboard provides indicators and breakdowns that help monitor the performance of generative AI features, capabilities, and skills active on your instance.")
* [AI Analytics reference](https://www.servicenow.com/docs/9DglbZXwhdaTN7EPIPUw8w "AI Analytics reference topics include information about user roles and details of the indicators on the dashboard.")
{#exploring-now-assist-analytics__ul_h2m_3lr_gcc}