---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Exploring AI Admin Hub

# Exploring AI Admin Hub {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring AI Admin Hub

ServiceNow Otto Admin introduces generative AI capabilities to the ServiceNow AI Platform, enhancing organizational productivity and efficiency.
It empowers users with improved self-service, actionable recommendations, and more effective search experiences.
Otto is a suite of generative AI features and skills powered by large language models (LLMs), designed to address diverse use cases across workflows within the ServiceNow ecosystem.
Show full answer Show less  

## Key Features

* **ServiceNow Otto Framework:** Includes foundational tools such as skill management, plugin installation, and usage analytics via the AI Admin Hub. Skills are accessible through the Otto panel, AI Search, Mobile, and Virtual Agent interfaces.
* **Generative AI Controller:** Allows developers and administrators to integrate generative AI features into custom flows and conversations using third-party LLM licenses.
* **Multi-Platform Support:** Otto skills are usable on desktop, mobile, and conversational catalog experiences, supporting diverse user environments.
* **Monitoring and Analytics:** Administrators can monitor skill performance and usage through the AI Admin console and Subscription Management tools.

## Key Outcomes

* **Enhanced User Experience:** Users receive AI-generated summaries and answers in search results, improving knowledge access and decision-making.
* **Administrative Control:** Administrators can install, configure, enable or disable specific skills, and manage user access to generative AI features.
* **Customization and Integration:** Organizations can tailor workflows with their own LLM licenses to meet unique business needs.
* **Comprehensive Usage Insights:** Monitoring tools provide visibility into generative AI consumption, aiding in resource management and optimization.  
Learn how ServiceNow Otto Admin brings generative AI capabilities to the ServiceNow AI Platform. With ServiceNow Otto Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more
effectively.

## ServiceNow Otto Admin overview {#exploring-now-assist-platform__section_jp4_jmm_syb}

ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and
architecture.

A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. ServiceNow Otto products provide features and skills that are tailored to meet the needs of users in different workflows.

## ServiceNow Otto framework {#exploring-now-assist-platform__section_kp4_jmm_syb}

ServiceNow Otto products include some or all of the following foundational platform tools for ServiceNow Otto. For more information, see [ServiceNow Otto skills in the Platform workflow](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.").

* Administrators install plugins, manage skills, and analyze usage and performance with the [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/BrmFVIgT_98Gz8zdKst5Pw "The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor ServiceNow Otto applications and features.").
* Users can take advantage of ServiceNow Otto skills by using the [ServiceNow Otto panel](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") on the instance.
* Use [ServiceNow Otto in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to generate answers for AI Search.
* Use [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=australia&pubname=australia-mobile&ft:locale=en-US) to run generative AI skills in a mobile environment.
* Use [ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) to create conversational catalog experiences and author topics that use LLM topic discovery.
* Developers can use the [Generative AI Controller](https://www.servicenow.com/docs/QiWnE6U8Q1Zhlhb1IOImwA "Use Generative AI Controller to integrate your ServiceNow applications with third-party large language models (LLMs) and manage how generative AI requests are governed, protected, and logged.") to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses.
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## ServiceNow Otto benefits {#exploring-now-assist-platform__section_np4_jmm_syb}

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| Benefit | Feature | Users |
|-|-|-|
| Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. | [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) | Everyone |
| Install and configure ServiceNow Otto applications and the skills they provide. | [ServiceNow Otto Admin console](https://www.servicenow.com/docs/GQUwvruczjy~UV~Gje1k1w "Install plugins for ServiceNow Otto to enable generative AI on your instance.") | Administrators |
| Choose which skills to turn on, and which users can access them. | [ServiceNow Otto Admin console](https://www.servicenow.com/docs/_cxB8oDyWVk~yp8cPa8TMQ "Configure the triggers, settings, and display locations for AI skills to enable generative AI capabilities across the ServiceNow AI Platform.") | Administrators |
| Monitor the usage and performance of generative AI features and capabilities offered under ServiceNow Otto. | [ServiceNow Otto Analytics](https://www.servicenow.com/docs/ngjPF1QJGBKe9_RVrOLfLA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") | Administrators |
| Access generative AI skills in context through a user-friendly interface. | [ServiceNow Otto panel](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") | Everyone |
| Use ServiceNow Otto skills on mobile devices. | [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=australia&pubname=australia-mobile&ft:locale=en-US) | Everyone |
| Customize your workflows and use your own third-party LLM license. | [Generative AI Controller](https://www.servicenow.com/docs/QiWnE6U8Q1Zhlhb1IOImwA "Use Generative AI Controller to integrate your ServiceNow applications with third-party large language models (LLMs) and manage how generative AI requests are governed, protected, and logged.") | Administrators or developers |
| Use ServiceNow Otto in other platform features. | [ServiceNow Otto skills in the Platform workflow](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Administrators or developers |
| Monitor ServiceNow Otto consumption on your instance. | [Monitoring ServiceNow Otto usage in Subscription Management](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=australia&pubname=australia-platform-administration&ft:locale=en-US) | Administrators |
[ ]

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