--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Exploring AI Admin Hub # Exploring AI Admin Hub {#ariaid-title1} Release version: Brazil Updated October 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read With the AI Admin Hub application (formerly Now Assist Admin Console) you can activate, manage, and monitor AI skills and capabilities. Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center. ## ServiceNow Otto Admin overview {#exploring-now-assist-platform__section_jp4_jmm_syb} Note: Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by [AI Admin Center](https://www.servicenow.com/docs/R64IQUOqfqP~ZgNd51N4aw "Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace."). Everything you manage here is available in AI Admin Center, plus more tools to manage and get the most from AI. You can continue to use AI Admin Hub for a limited time during the transition. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. ServiceNow Otto products provide features and skills that are tailored to meet the needs of users in different workflows. ## ServiceNow Otto framework {#exploring-now-assist-platform__section_kp4_jmm_syb} AI Admin Hub includes some or all of the following foundational platform tools. For more information, see [ServiceNow Otto skills in the Platform workflow](https://www.servicenow.com/docs/m24nzvYzu8k0PCkUPbiO3A "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations."). * Administrators install plugins, manage skills, and analyze usage and performance with the [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/6Ih6Rt3WuqdbYrEqsg26oQ "The Overview tab of the AI Admin Hub console provides information about available AI plugins and skills at a glance. Learn what skills are in use and what skills you can activate."). * Users can take advantage of ServiceNow Otto skills by using the [ServiceNow Otto panel](https://www.servicenow.com/docs/ungvmJpkqvJj4Ll4gfd0ew "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") on the instance. * Use [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) to generate answers for AI Search. * Use [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=brazil&pubname=brazil-mobile&ft:locale=en-US) to run generative AI skills in a mobile environment. * Developers can use the [Generative AI Controller](https://www.servicenow.com/docs/5PNc85yCL5Mdppm8apxKqQ "Use Generative AI Controller to integrate your ServiceNow applications with third-party large language models (LLMs) and manage how generative AI requests are governed, protected, and logged.") to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses. {#exploring-now-assist-platform__ul_jrv_y1d_wyb} ## AI Admin Hub benefits {#exploring-now-assist-platform__section_np4_jmm_syb} {#exploring-now-assist-platform__table_op4_jmm_syb__entry__3} | Benefit | Feature | Users | |-|-|-| | Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. | [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) | Everyone | | Install and configure ServiceNow Otto applications and the skills they provide. | [ServiceNow Otto Admin console](https://www.servicenow.com/docs/tXetPYvHXfoqP4RKF8fLxg "Install plugins in AI Admin Hub to enable AI applications on your instance.") | Administrators | | Choose which skills to turn on, and which users can access them. | [ServiceNow Otto Admin console](https://www.servicenow.com/docs/uC7AfRsAmC0xL8RvJ7410w "Activate AI skills by configuring settings such as display locations. After the skills have been activated, they can be used across the ServiceNow AI Platform based on the availability and display settings you choose.") | Administrators | | Monitor the usage and performance of generative AI features and capabilities offered under ServiceNow Otto. | [ServiceNow Otto Analytics](https://www.servicenow.com/docs/vSWI0Z0zHk9AFsM5vVlPyg "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") | Administrators | | Access generative AI skills in context through a user-friendly interface. | [ServiceNow Otto panel](https://www.servicenow.com/docs/ungvmJpkqvJj4Ll4gfd0ew "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") | Everyone | | Use ServiceNow Otto skills on mobile devices. | [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=brazil&pubname=brazil-mobile&ft:locale=en-US) | Everyone | | Customize your workflows and use your own third-party LLM license. | [Generative AI Controller](https://www.servicenow.com/docs/5PNc85yCL5Mdppm8apxKqQ "Use Generative AI Controller to integrate your ServiceNow applications with third-party large language models (LLMs) and manage how generative AI requests are governed, protected, and logged.") | Administrators or developers | | Use ServiceNow Otto in other platform features. | [ServiceNow Otto skills in the Platform workflow](https://www.servicenow.com/docs/m24nzvYzu8k0PCkUPbiO3A "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.") | Administrators or developers | | Monitor ServiceNow Otto consumption on your instance. | [Monitoring ServiceNow Otto usage in Subscription Management](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) | Administrators | [ ] {#exploring-now-assist-platform__table_op4_jmm_syb}