---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Azure OpenAI

# Configure API credentials for Azure OpenAI {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure your API credentials to use Azure OpenAI as your LLM provider for Generative AI Controller capabilities.

## Before you begin

To use generative AI capabilities with Azure OpenAI, you must have an Azure resource with an API key.

Role required: admin

## About this task

To use models with Azure OpenAI as your LLM provider for Generative AI Controller capabilities, you must have an active connection configured.

## Procedure

1. Navigate to AllConnections \& CredentialsConnections \& Credential Aliases.
2. Open the Generative AI provider record for Azure OpenAI.
3. Select the Create New Connection \& Credential related link.  
4. Edit the Connection URL to include your resource name.  
   For Azure OpenAI, your Connection URL is in the form <kbd class="ph userinput">https://{your-resource-name}.openai.azure.com</kbd>. See the [Azure OpenAI documentation](https://learn.microsoft.com/en-us/azure/cognitive-services/openai/reference#completions) for more information.
5. In the API key field, enter the API key for the provider.  
   Note:  
   The characters in the API key field are masked in the user interface.
6. Create a connection by selecting Create.

## Result

You can now use capabilities labeled with Azure OpenAI as your LLM provider for Generative AI Controller capabilities.

## What to do next

If you want to use generative AI capabilities through your MID Server, open the new Connection record, select the Use MID server check box, and save the record.

Activate generative AI skills in the AI Admin Hub console for your workflow. For more information, see [AI Admin Hub](https://www.servicenow.com/docs/DXIiljicT2y3QrwyNpgJWQ "ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").

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